@Airbnb i’ve been trying to get help with a horrible experience for weeks. can’t get a message back on the platform. phones not open. don’t know what to do! plz halp!!
@Assurant was incredibly helpful. like one of the best customer service experiences i remember... but only after i tweeted. i’m glad it got sorted, but feels weird to get helped in like a different tier of customer service cuz not everyone has access to twitter, etc.