Trent Rossini

Life isn't all downhill!

[Trent Rossini @TrentRossini]

Works well @FlySafair #CustomerExperience #FlyWithFlySafair #FlySafairCares

[Trent Rossini @TrentRossini]

Can't believe that @fnbsa has 30 minute wait times on the call centre. Surely they have the skills to be skill up for demand and the resources to fund the right level of agents??

[Trent Rossini @TrentRossini]

@linkedin_king Groups

[Trent Rossini @TrentRossini]

@SizweMpofuWalsh Lest we forget... https://t.co/p0fUtLoeYH

[Trent Rossini @TrentRossini]

For an exhaustive coverage of customer journey orchestration, take a read of Greg Kihlstrom's new book on #customerjourneyorchestration

https://t.co/IvEh6OirDR

[Trent Rossini @TrentRossini]

Great chatting to @gregkihlstrom about #customerjourneymanagement.

https://t.co/yT32w98jIv

[Trent Rossini @TrentRossini]

Hey @TAKEALOT you call centre phone is not working

[Trent Rossini @TrentRossini]

Check out my latest article: TRADITIONAL CX IS BROKEN: THERE IS AN ALTERNATIVE https://t.co/ybomYuyHAM via @LinkedIn

[Trent Rossini @TrentRossini]

@JHBWater there is a massive burst pipe on Central Avnue Atholl. It has been running all day

[Trent Rossini @TrentRossini]

Very excited to annouce the release of our integrated WhatsApp Journey Orchestration solution https://t.co/ZbUqs68gfC #customerjourneymanagement
@inQubaCX

The results we are getting as unlike anything we have seen before.

[Trent Rossini @TrentRossini]

Very frustrating @VoxTelecom. Waited in the queue for 24 mins and when I said to the agent, I can't hear them, they hung up. #worstcustomerservice #nocustomerservice

[Trent Rossini @TrentRossini]

https://t.co/QqGWiHjcpP

[Trent Rossini @TrentRossini]

@CyrilRamaphosa

[Trent Rossini @TrentRossini]

@CyrilRamaphosa

[Trent Rossini @TrentRossini]

@CyrilRamaphosa

[inQuba Journey Management & CX @inQubaCX]

Something for you and your crew. For your enjoyment, here's our most read, watched & downloaded content from the last year. Dive in!
https://t.co/RLaX1ezVQr
#CX #customerjourney #journeymanagement #inQuba

[Trent Rossini @TrentRossini]

@4KobusWiese One answer @MYANC

[Trent Rossini @TrentRossini]

@MichaelJordaan No one wants to say it... comes down to @MYANC

[Trent Rossini @TrentRossini]

@KeetvZ @KnifeCap @AndreaBoehmert @LucretiaChopera @Johno_JS @KeetvZ Don't work too hard - it is a long year ahead!

[Trent Rossini @TrentRossini]

@British_Airways Why do you have 1 person serving all checkin at Geneve Airport?. Incredibly poor