Tripta Kishore

Jack of all trades

[Tripta Kishore @TriptaKishore]

@jagograhakjago @DGCAIndia @tourismgoi seeking intervention on this issue caused by unfair practice by @makemytrip

[Tripta Kishore @TriptaKishore]

@DGCAIndia @tourismgoi @makemytrip I recently made a booking after discussions with a MMT executive. we decided to go ahead with the booking after going through the quotation and the refund policies..contd

[Tripta Kishore @TriptaKishore]

@DGCAIndia @tourismgoi @jagograhakjago org. such as @makemytrip cannot just make any random policy where they push the customer into a timebound online customer journey(13min in my case) and randomly change the critical information n put onus on customer @jagograhakjago @DGCAIndia @tourismgoi

[Tripta Kishore @TriptaKishore]

@DGCAIndia @tourismgoi @jagograhakjago there has to be some regulations to curb such unfair practices

[Tripta Kishore @TriptaKishore]

@DGCAIndia @tourismgoi in the garb of policy, @makemytrip cannot run these unfair practices.

[Tripta Kishore @TriptaKishore]

#jagoGrahakJago #consumergrievance @consumerforum_ #consumeraffairs #makemytripgrievance #DGCA #tourismministryindia #mmtgrievance #consumerProtection #consumerforumindia

[Tripta Kishore @TriptaKishore]

@DGCAIndia @tourismgoi @DeepKalraMMT @makemytrip @jagograhakjago I am following up with MMT on this issue but have not received a fair resolution

[Tripta Kishore @TriptaKishore]

contd.. I clicked on the Pay Now button(this button is active only for 13min as informed by MMT executive)and made the payment after checking the Total amount and our personal details. I wanted to cancel the booking and asked the MMT executive to initiate the cancellation..contd

[Tripta Kishore @TriptaKishore]

…If MMT can dynamically change policies without actively notifying the user—but still holds them accountable to those new terms—then it’s not just poor UX, it’s potentially misleading.

[Tripta Kishore @TriptaKishore]

If the policy changed after I reviewed the terms and proceeded with payment (within a short, time-sensitive window, no less), and there was no prompt or warning about that change, that’s a serious flaw in the user experience and trustworthiness of the platform…contd

[Tripta Kishore @TriptaKishore]

..Now from a customer’s perspective, consistency and transparency at the point of payment are critical, especially for something as significant as cancellation policies, which heavily influence booking decisions..contd

[Tripta Kishore @TriptaKishore]

I got to know that the cancellation amount has changed and it had apparently changed while I was making the payment. fr a customer’s perspective, consistency and transparency at the point of payment are critical…contd

[Tripta Kishore @TriptaKishore]

@makemytrip @makemytripcare we are still awaiting any resolution on the issue raised

[Tripta Kishore @TriptaKishore]

Its high time we call out and shame such practices by @makemytrip These companies build their entire value proposition around convenience when it truly matters during issues the exprnc turns into a major inconvenience for the customer. @DeepKalraMMT @DGCAIndia

[Tripta Kishore @TriptaKishore]

After so many days, I am still awaiting any resolution from @makemytrip such pathetic customer service…they keep closing the tickets without any fair or satisfactory resolution and such questionable business processes!

[Tripta Kishore @TriptaKishore]

@makemytrip I am still awaiting a fair resolution to my issue @DeepKalraMMT

[Tripta Kishore @TriptaKishore]

I am still awaiting a connect from @makemytrip

[Tripta Kishore @TriptaKishore]

…contd -This disconnect between their promises and actual service is both disappointing and unacceptable.” @makemytrip @DeepKalraMMT @DGCAIndia

[Tripta Kishore @TriptaKishore]

@makemytripcare @DeepKalraMMT @makemytrip @DeepKalraMMT @makemytrip To make matters worse, MakeMyTrip customer support had the audacity to close the ticket while unjustly placing the blame on the customer and without any proper justification on their misleading or I would rather call it fraudulent customer processes

[Tripta Kishore @TriptaKishore]

@makemytrip such pathetic customer service, even after a week, I am still explaining my issue to your team who just keep coming back with such unfair responses

[Tripta Kishore @TriptaKishore]

@makemytripcare @DeepKalraMMT @makemytrip @DeepKalraMMT @makemytrip contd..
c) There seems to be a lack of active regulatory intervention to prevent malpractice or hold these companies accountable.”