Patricia Henley

Goofy McGooferson

[Patricia Henley @trishnoopy]

Hi @dpd_courierhelp just me again, still no news on my passports. Tried ringing, emailing, using chat function and nada. Please can someone help?

[Patricia Henley @trishnoopy]

@dpd_courierhelp is anyone available to help me please? My passports are missing because of you and I need them urgently

[Patricia Henley @trishnoopy]

@dpd_courierhelp tell me again why I paid £9.99 for you to just lose my passports? And then not bother to respond?

[Patricia Henley @trishnoopy]

@dpd_courierhelp tell me again why I paid £9.99 for you to just lose my passports? And then not bother to respond?

[Patricia Henley @trishnoopy]

@dpd_courierhelp hey I sent my passports with you on 1 Sept and they still haven’t got to their destination!! Tracking just says meh, maybe we’re dealing with it. How can someone help????

[Patricia Henley @trishnoopy]

I’m fundraising for WWF-UK. Check out my @JustGiving page and please donate if you can. Thank you! #JustGiving https://t.co/x76nfYO5Wt

[Patricia Henley @trishnoopy]

@waitrose So disappointed in Waitrose customer service. I tried to enter a voucher for an online shop, didn’t notice that it hadn’t gone through when I saw the delivery note. I emailed customer service who just said, oh well, sucks to be you. Thanks for nothing.

[Patricia Henley @trishnoopy]

@LondonMarathon Can’t wait for rejection number 15 🙌

[Patricia Henley @trishnoopy]

God knows when I’ll get there, how much do you want to bet they’re closed and will refuse my bag

[Patricia Henley @trishnoopy]

So now I’m trapped at some random station on the way to Athens airport because I saw final destination come up on the screen

[Patricia Henley @trishnoopy]

So fml so hard. I hate @SwissportBags and @_austrian so hard right now, forcing me to go to the airport late at night to get my bag, when I have a blinding migraine. FML

[Patricia Henley @trishnoopy]

Then I missed a train as, thinking I was trapped here for an hour until the next train, I tried to get ‘dinner’ from a vending machine

[Patricia Henley @trishnoopy]

@SwissportBags @SwissportBags please please help me

[Patricia Henley @trishnoopy]

@SwissportBags hello my bags are stuck in Athens airport and your staff are not answering the phone. How do I get my bag released? I am desperate please

[Patricia Henley @trishnoopy]

@SwissportBags Thanks, but I’m unable to send a dm to your account

[Patricia Henley @trishnoopy]

@SwissportBags I’m missing a conference that I paid a lot of money to attend because of my missing bag, I’ve waited in all afternoon for it

[Patricia Henley @trishnoopy]

@SwissportBags No one picks up the phone in Athens. My bag has been there since 13.30 today

[Patricia Henley @trishnoopy]

@SwissportBags Please let me know how I can get in touch as I’m desperate

[Patricia Henley @trishnoopy]

@SwissportBags @_austrian So the moral of the story, is if you fly @_austrian and your bags go missing, kiss them goodbye as @SwissportBags won’t help you one little bit. Thanks all! You’ve been awful

[Patricia Henley @trishnoopy]

I have no idea who is behind my lack of suitcase in Athens, but this is getting ridiculous. I can’t get in touch with anyone and I can see that it landed today at 13.30!! No one is picking up the phone! @_austrian

[Patricia Henley @trishnoopy]

@SwissportBags Yesterday I queued for over 30min only to be told I was in the wrong queue, despite there being signs for @_austrian at the beginning of the queue. And does anyone care? Nope!

[Patricia Henley @trishnoopy]

@SwissportBags @_austrian I get it, it’s awful working in an environment where people are angry because their bags are missing, but that just means customer service should defuse anger rather than inflame it further