O.Travis097

22. Civil Law | Galway

[O.Travis097 @trlaOravis]

@kiiwi_com Please check your DM’s asap

[O.Travis097 @trlaOravis]

@kiwicom247 Hi, My first flight is delayed & was not booked through you but my second flight was, and is the one I am going to miss. I have contacted your team via the app 2 hours ago and cannot get a response. the Irish number also says it is not a valid number. Please assist

[O.Travis097 @trlaOravis]

@SportPursuit Hi. Do you have customer service on twitter? Missing order from nearly a month ago

[O.Travis097 @trlaOravis]

@RevolutApp Can you please reply again.

[O.Travis097 @trlaOravis]

@RevolutApp @RevolutApp still no response?

[O.Travis097 @trlaOravis]

@RevolutApp Thank you but I still have no received an adequate response / support

[O.Travis097 @trlaOravis]

@RevolutApp Hi @RevolutApp I’ve been trying to contact someone on the team for a long time regarding my account.

[O.Travis097 @trlaOravis]

@RevolutApp

[O.Travis097 @trlaOravis]

@RevolutApp on 22nd Jan 2022 my phone was pickpocketed in Dublin. I had been ringing my using my friends number so the thief’s were able to call her back, pretending to be the guards with my phone. In a blind panic I gave them my code to get into the phone to prove it was mine

[O.Travis097 @trlaOravis]

@RevolutApp the next morning, the fraud team for my bank told me that they had gotten into my banking app and tried to liquidate my whole savings from my current account via Apple Pay. Thankfully the fraud team detected this activity straight away and blocked my account.

[O.Travis097 @trlaOravis]

@RevolutApp

[O.Travis097 @trlaOravis]

@RevolutApp I was told, via your chat, that my account would be locked while you confirmed I was I (using identification proof and taking a selfie- which I did), and that this would be confirmed in 24 hours by your team.

[O.Travis097 @trlaOravis]

@revolurs

[O.Travis097 @trlaOravis]

@RevolutApp

[O.Travis097 @trlaOravis]

@RevolutApp

[O.Travis097 @trlaOravis]

@RevolutApp I immediately figured out what was going on and called the nearest Garda station. I then proceeded to walk to the station at about 4am to file a report. The code for my phone was the same code for my online banking, but not the same for my revolut app.

[O.Travis097 @trlaOravis]

@RevolutApp

[O.Travis097 @trlaOravis]

@RevolutApp so im asking you, with all of the above in mind, are you still going to refuse to have a conversation with me about my account and the incredibly inadequate mishandling of my account by your team? The guards have said they can / will provide evidence on my behalf

[O.Travis097 @trlaOravis]

@RevolutApp this turned out to be a much bigger operation and thankfully / hopefully by them being caught, less people will be in my situation. I have given a victim impact statement to the guards which was used in court for their hearing. I have a paper trail of EVERYTHING

[O.Travis097 @trlaOravis]

@RevolutApp the perpetrator’s we’re since caught, stealing more phones on the exact same street. I worked with the guards to identify myself on CCTV - on which you can see my phone being pickpocketed - and the guards liaised with my bank regarding the fraud transactions

[O.Travis097 @trlaOravis]

@RevolutApp I immediately contacted support to only receive automated responses. This was the most frustrating part. I had been stolen from, they attempted to steal my entire life savings, and now I was being banned from an account which I relied so much on.