@SAS@anko_der How heartless is SAS? Follow my email thread
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I'm requesting a refund for the ticket with booking reference YYYYYY in the name of XXXXXX. Her mother has been diagnosed with cancer and XXXXX is unable to fly because she needs to help care for her mother.
1/10
If you look at booking reference number XXXXXX, you'll see that I purchased tickets for my other daughter to come back from Copenhagen to be with us.
Please just either accept or refuse my request for this refund.
9/10