@Zendesk There are definitely benefits in some scenarios using bots! Though good to still appreciate the hard-working customer service agents... sometimes it's better to have a human touch with tickets ๐
It's a great pleasure and honour for us to announce that True AI and our product TypeGenie are now officially part of the Zendesk Incubator Program which has allowed us to increase our presence by having a new office space at Station F in Paris. Exciting times ahead! ๐ @Zendesk
We're launching a Masters of Support interview series. In the first post, Rick shares his experiences from last 14 years. Listen to find out what made the biggest difference for his team, as well as his go-to resources in support! https://t.co/TFigLVVpR4
Absolutely loving the #zendeskshowcase so far! ๐ Great venue and awesome insights from @Zendesk! ๐ Looking forward to hearing some more from the rest of the CS experts today โบ๏ธ Also check out how another expert, TypeGenie, can fast-forward your CS here:
https://t.co/omWLV6nXKU
Check out our brand new website https://t.co/veIuaAdFN7 to see how one of our very first clients called Freshly has already decreased their AHT by 14% thanks to TypeGenie. Looking forward to seeing you all tomorrow at the #zendeskshowcase! :-) #customersuccess#cx#ai
Excited about working in a rapidly growing tech company?
We are looking for someone with a great sense of design, and the ability to execute design ideas through both design software and frontend engineering. We are hiring! https://t.co/GyxPwAw35w
#jsjobs#jsconference#FrontEnd
Chatbots are hyped. But they typically fail to live up to the expectations of both customers and businesses.
Its because most bots are linear and human conversations are typically not.
Check out our latest post to learn more about why Chatbots fail!
https://t.co/pjNCE1R3yM