True Elements

100% Real, Nothing Artificial ✨

[True Elements @trueelements]

@mysterious_cryp @sreejithmoolayl Hi @mysterious_cryp, Please share your contact number with us at [email protected] to enable our customer service team to address your concern. Thank you.

[True Elements @trueelements]

@niranjanwagh Hi @niranjanwagh, Please share your contact number with us at [email protected] to enable our customer service team to address your concern. Thank you.

[True Elements @trueelements]

@Bheemla20002576 @SwiggyCares @jagograhakjago Hi @Bheemla20002576 , We are extremely sorry for the inconvenience caused. This is certainly not the experience we want you to have.

Please share the product details and order screenshot with us, or call us directly on 7738442817 so we can assist you immediately.

[True Elements @trueelements]

@SPEAK4Consumer @AmazonHelp @amazonIN Hi,This is not a duplicate product. it’s our new packaging, as mentioned on Amazon. We have also responded on WhatsApp. Please reach out if you need any further help.

[True Elements @trueelements]

@SPEAK4Consumer @AmazonHelp @amazonIN Hi @SPEAK4Consumer,We would like to clarify that the product received is not a duplicate. This is our new pack with upgraded design, which is already mentioned in the product description on Amazon. We have also responded to you on WhatsApp and shared the same clarification there.

[True Elements @trueelements]

@Sanjiv40551468 @foodpharmer2 @fssaiindia @jagograhakjago Hi there, True Elements operates independently and our pricing decisions are based purely on product quality and value. Our prices are regularly reviewed and competitively positioned, even more so post-GST reforms. If you have specific concern, please DM us, we're happy to help.

[True Elements @trueelements]

@prajjwalnag @Swiggy Hi there, We would like to kindly clarify that the MRP of the 1.2 kg pack is ₹480. At present, Swiggy is offering the product at ₹446.
Please let us know if you require any further assistance.

[True Elements @trueelements]

@Anarchissist Thank you for bringing this to our attention. We appreciate you highlighting it. The information has been corrected. Thank you for your patience and support.

[True Elements @trueelements]

@Anarchissist @Anarchissist Hi there,Thank you for bringing this to our attention. We appreciate you highlighting it. The information has been corrected.

[True Elements @trueelements]

@SrinivasBellam @purugupta @sreejithmoolayl @letsblinkit @albinder @deepigoyal @SrinivasBellam Hi there, We sincerely apologise for the inconvenience caused. We hope team has reached out to you and issue has been resolved. Please let us know if you need any further assistance.

[True Elements @trueelements]

@NilayRoy11 @amazonIN @NilayRoy11 Hi there, Sorry for the inconvenience. We recently started using stickered packaging only for transportation and safe handling. This was not used earlier. Please be assured the product is 100% genuine and original.

[True Elements @trueelements]

@FriendlyBlunt @FriendlyBlunt Hi there, thanks for pointing this out. The correct protein value is 13g per serving. We are aware of the confusion and are getting this clarified across all platforms. Appreciate you bringing it to our notice.

[True Elements @trueelements]

@tanzo_15 @instamart_it @fssaiindia @SwiggyCares @harshamjty @tanzo_15 Hi there, We are sorry for your experience. This is not the quality we stand for. We follow strict hygiene & quality checks and this incident is highly unusual and concerning us.
Please send details at [email protected] or call on 7759979877 so we resolve quickly.

[True Elements @trueelements]

@rajatmohan_04 @tanzo_15 @instamart_it @fssaiindia @SwiggyCares @harshamjty @ndtv @EconomicTimes @timesofindia @rajatmohan_04 Hi there, We understand your concern and regret the worry this has caused. The matter is being taken very seriously and is under investigation. Product safety and customer trust remain our top priority. we are committed to taking all necessary corrective actions.

[True Elements @trueelements]

@UgAnil @Swiggy Hi @UgAnil, We are really sorry for this experience.
We are investigating this on priority with the concerned teams. Please share the details and images with us at [email protected] or call 7759979877 so we can resolve this quickly.

[True Elements @trueelements]

@SunnyZia5 @ImRo45 Hello @SunnyZia5,We are sorry for the inconvenience. Could you please let us know the product or variant you are referring to? We will check and get back to you.

[True Elements @trueelements]

Perfectly fit to settle the score from 2023! 🏆💙 Congrats, Team India! And a special shoutout to you, @ImRo45 what a victory!

[True Elements @trueelements]

@thisisDeepPatel Hey @thisisDeepPatel,We are sorry for the inconvenience. Our team connected with you over a call and has addressed the concern. This case is now closed. Please feel free to reach out if you need any further assistance.

[True Elements @trueelements]

@PalazhiM Hi @PalazhiM, We sincerely apologize for the inconvenience caused. This isn’t the level of service we strive to deliver. We hope the issue is now resolved, the order has been delivered and our team has been able to assist you.