Saw 100s of posts about Hawks fans deserving refunds for tonight’s game.
I don’t disagree so I’m building @truetix — a new type of ticket marketplace that adjusts prices *after* an event happens.
First product gives customers 50% money back on blowout sports games, automatically.
What should come next?
CRAZY TRUE STORY
“Is this the year we go to a playoff game, dad?”
Mike's two boys have been asking him that every spring. He’s been telling them soon for a couple years. There’s a jar on his kitchen counter that says “Hawks fund.” Twenty bucks a week, every Friday, for over a year. He’s been saving up, waiting for the right night to take his boys to their first ever Hawks playoff game.
Over the last couple weeks he watched Atlanta go up 2-1 in the series, looking like the better team. Now game 6 was in Atlanta, Hawks trailing 3-2 with the chance to force an epic game 7. This was the night.
So he emptied the jar. Pulled out his credit card for the rest. Over a couple thousand dollars on four tickets, parking, jerseys for the boys, dinner before the game. Probably the most he’s ever spent on a single night in his life. They drove to State Farm Arena. The kids had never seen anything like it. Lower bowl. Lights. Anthem. Smiles and pointing out players they’d been watching on TV forever.
And the game tonight is what they got.
50 point game by halftime. Attended expecting a lifelong memory and got, well, a lifelong memory but for the wrong reasons. In the 3rd quarter, one of his kids asked why the star players weren't playing anymore and when they could come back to see a GOOD game.
And the kicker... No recourse. No refund. No partial credit. No nothing. The arena keeps his money. The team keeps his money. The resale platform keeps its cut. This is the product. This is what live sports is selling people right now. And we’re supposed to just accept it.
Attended a 42-point NBA blowout in January 2025 and realized nobody in the building was getting a refund for an objectively worse product than they had paid for.
Wrote the first @truetix business plan that week.
15 months in and still staring at the same question every day. Why does sports ticketing do nothing to protect the consumer from a product that is defective 20% of the time?
Steph Curry hits a step-back three to take the lead with 57 seconds left.
Absolutely priceless experience for those at Intuit last night. The type of experience that we, as fans, buy tickets hoping to see.
Unfortunately, there’s no guarantee when buying your ticket that you’ll get this experience… until now @truetix
@PopCrave Never been a better time to enter this space - especially if you put the fan first.
We give 50% money back on bad games.
What are you waiting for?
Sign up for our waitlist at https://t.co/KFhgEftgi4
With this monopoly crumbling, there’s never been a better time to enter this space - especially if you put the fan first.
We give 50% money back on bad games.
What are you waiting for?
Sign up for our waitlist at https://t.co/KFhgEftgi4
The ticket industry treats a historic overtime win and a 40-point blowout as the same product.
We don't.
TrueTIX refunds 50% of your ticket if the game isn't worth watching.
Blowout Protection coming soon. Join the waitlist. @truetix