@BlueCrossNC@trulum1217@Clint_GrantNC@WBTV_News@wsoctv Since when? That’s not what your representative told me on the phone today. We were told a meeting was held and the decision was made to uphold the denials, recoupments, and clinical coverage policy…..
@BlueCrossNC@Clint_GrantNC@WBTV_News@wsoctv When you have providers sending letters to parents telling them that you no longer cover ST services effective 12/7/21 and will be retroadj claims back to 2018 it is a little more than a processing error.Kids are missing therapy this week because parents can't afford SP services.
@BlueCrossNC can you help me understand why you're pulling coverage - without notice - for thousands of families who use therapeutic services and recouping costs for services covered since 2018?
How are you ok with this?