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@PamMedlock I'm glad to read that Pam. Many thanks and please take care. Rich

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@PamMedlock Hi Pam. I'm sorry to read your message. Can you DM us and let us know what number were you dialing and can you tell us more about the appointment you want to cancel? Rich

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@IT_OAP Hi Roger. I'm sorry to read your message. We're not aware of any issues at this time. Can you please DM to provide me with some more information around what's happening? Many thanks. Lesley https://t.co/9PZZ5xkDAD

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@Boxing_83 Hi. I'm sorry to read your message. Can you please DM some more information around what's happened? Many thanks. Lesley https://t.co/9PZZ5xkDAD

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@bountybar14 You're very welcome, Angel. I'm glad to read that you're happy with the service you've received. Have a lovely day. Beth

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@AndyHarcup Hi Andy. I'm very sorry to hear that. Could you please DM some further information around what has happened when you've been trying to set up your online access? Many thanks. Andrew https://t.co/9PZZ5xkDAD

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@Whateve83115403 Hello. I'm sorry to read that. Can you please send a DM to confirm what you're looking to discuss in the app? Sophie https://t.co/9PZZ5xkDAD

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Update: Full service has resumed following essential maintenance last night. Sorry for any inconvenience this may have caused.

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@CarolineWils87 Thanks for the further information, Caroline. Are you able to log in via our website please? You can access this here https://t.co/0XZ8Q2YMOd DM if you prefer. Andrew https://t.co/9PZZ5xkDAD

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@CarolineWils87 I am sorry to read that, Caroline. If possible, could you please send us a screenshot of the error message your husband is getting? Could you also try switching your Wifi or data off and no to see if that helps. Apologies again. Lesley https://t.co/9PZZ5xkDAD

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@j45p3r1973 Hi Paul. I'm sorry to read your message. Could you DM some further details around whether you've been able to restart your device to see if this resolves the issue, please? Many thanks. Andrew https://t.co/9PZZ5xkDAD

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@CarolineWils87 Hi Caroline. I'm sorry to read your message. Can you please try switching the device you're using off and on to see if that resolves the issues you're experiencing? DM to let me know how you get on. Please accept my apologies for any inconvenience caused. Lesley https://t.co/9PZZ5xkDAD

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@Sazamatazz Hi there. I'm sorry to hear that. Could you please DM some further details around whether you've been able to log in succesfully after restarting the app? Many thanks. Andrew https://t.co/9PZZ5xkDAD

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@sj_nofficial Hi. I'm sorry to read your message. Can you please DM some information around what's happening when you try to pay a cheque in? Please accept my apologies for any inconvenience caused. Lesley https://t.co/9PZZ5xkDAD

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@benlfc Hi Ben. I'm sorry about this. For security, we send a letter to the previous address, confirming an address change, in case this was somehow changed without your permission. The letter does not contain account details or the new address for this reason. Apologies again. Rich

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@marcusl82706 Hi. I am sorry to read your message. Can you please send us a PM with more information around what has happened? Apologies again. Stacey https://t.co/9PZZ5xkDAD

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@pascosoft https://t.co/nTo3c5qwe6 Please accept my apologies for any inconvenience caused. 4/4 Lesley

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@pascosoft 15 days. If we haven’t reached an outcome by these timescales, or you’re unhappy with the resolution that has been provided, you can refer this to the Financial Ombudsman Service and ask them to look at it for free. You can find further details about the FOS here 3/4 Lesley

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@pascosoft link https://t.co/R6leX0Yjo6 We take all complaints seriously, and we’ll aim to resolve your complaint as soon as possible. We always do our best to follow Financial Conduct Authority (FCA) guidelines to resolve complaints within 8 weeks, and ones about payments within 2/4 Lesley

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@pascosoft I'm sorry to read that, Paschal. As we're unable to access any account information via social media, we wouldn't be able to check what's happened. If you'd like to bring this to the attention of our Customer Relations team, please feel free to do so via the following 1/4 Lesley