TSB

👋 Welcome to a #LifeMadeMore. Need help? We’re here 7am to 10pm Mon-Fri | 8am to 10pm Sat-Sun | Privacy Policy: | ☎️: 03459 758758

[TSB @TSB]

@Beckiviner Hi Rebecca. Is there anything we can help you with today? DM if you prefer. Lesley https://t.co/9PZZ5xkDAD

[TSB @TSB]

@_DundeePerfect_ and the options if you do not want your account to be transferred here: https://t.co/GErP6gUQwd Many thanks. 2/2 Lesley

[TSB @TSB]

@_DundeePerfect_ Hi. I'm sorry to hear you're unhappy with the transfer of TSB's banking business to Santander UK plc. We are working hard to keep what customers value the most, while bringing you the additional benefits of being part of Santander. Find out more about these benefits, 1/2 Lesley

[TSB @TSB]

@TommyTu94121120 Hello. I'm sorry to read your message. Can you please send us a DM if there's anything we can help with? Sophie https://t.co/9PZZ5xkDAD

[TSB @TSB]

@Callisto_42 Thanks for trying that. Could you please DM some further details around whether you receive any error messages at all? Many thanks. Andrew https://t.co/9PZZ5xkDAD

[TSB @TSB]

@Pb20261 Hi Paul. I'm sorry to read your message. Can you please DM some information around what's happening when you try to use your card? Are you getting any error messages? Please accept my apologies for any inconvenience caused. Lesley https://t.co/9PZZ5xkDAD

[TSB @TSB]

@JasonBrown_UK Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. You can find your nearest TSB branch at https://t.co/joWeg2Kopk if you would prefer a branch address. I hope this helps. 2/2 Sophie

[TSB @TSB]

@JasonBrown_UK Hi Jason. If you're being asked to provide a bank address for something, you can use any TSB branches address, or you can use the address TSB Bank Plc, PO Box 453, Mitcheldean, GL14 9LR, or our registered office address, 1/2 Sophie

[TSB @TSB]

@Nelia23893053 Hello. I'm very sorry to read this. Can you please DM us to confirm if this was raised with the branch? Please accept my apologies for any inconvenience caused. Courtney https://t.co/9PZZ5xkDAD

[TSB @TSB]

@smithy_00 Hi Mark. I'm very sorry to hear that. Can you please DM some further information around this? Many thanks. Andrew https://t.co/9PZZ5xkDAD

[TSB @TSB]

@JustMija1 Hi. I'm sorry to read your message. Can you please DM some more information around what's happened? Many thanks. Lesley https://t.co/9PZZ5xkDAD

[TSB @TSB]

@Bob71136804 our website at https://t.co/iEEWFSVQyj and our Customer Relations Team will investigate this. Apologies again. 2/2 Rich

[TSB @TSB]

@Bob71136804 I am sorry about this. If you change your mind about telling us which branch this was in, please let us know so that we can pass this on to the relevant team, or if you wish to raise a complaint regarding this, you can do so through the online form on1/2 Rich

[TSB @TSB]

@Bob71136804 No, we would not normally provide funds from an account or information about an account with just an address. We would require some form of ID. Rich

[TSB @TSB]

@Bob71136804 Apologies Phil. I mean that if someone came into a branch to withdraw funds from an account or get information on an account, they would need to provide some form of ID. Rich

[TSB @TSB]

@Bob71136804 Thank you Phil. If you change your mind please lest us know. We would require some form of ID before providing information or funds from an account. Rich

[TSB @TSB]

@Bob71136804 We understand your concern. Can you tell us which branch this was in and when did this happen so that we can pass on feedback and ask that this be looked into? Rich

[TSB @TSB]

@Bob71136804 you can refer this to the Financial Ombudsman Service and ask them to look at it for free. You can find further details about the FOS here https://t.co/EqekTFS58Z Apologies again. Stacey 3/3