Jacqueline Turner

Customer Service Trainer & Career Coach.
I help businesses turn customers into Brand Ambassadors.
I help individuals secure a job they will love

[Jacqueline Turner @turnercornerls]

#CustomerService

[Jacqueline Turner @turnercornerls]

It was an absolute pleasure chatting to Peter Ryan about CX and how to create a coaching culture within organisations

#customerexperience #coaching #podcasts https://t.co/xsnOmRwUa5

[Jacqueline Turner @turnercornerls]

Are you a Team Leader or Manager who finds yourself taking over complaint calls because your team members pass a call through to you as soon as a customer asks to speak to a manager?

Advisors don't generally pass calls through to you because they don't w…https://t.co/eGXjRakYBP

[Jacqueline Turner @turnercornerls]

Can you help me out?

I'm really looking forward to delivering customer service training for a new client this week

As the team deal with emails, live chat and very soon phone calls I will be covering best practices for each of these communications chan…https://t.co/Ep6tchllA9

[Jacqueline Turner @turnercornerls]

As it's been Internal Women's Day earlier this week, then it's absolutely fitting to celebrate female singers in this Friday's playlist

Share your favourite songs by female artists and pop them in the comments below

Tough choice for me this week, but he…https://t.co/1Zx1qPlanQ

[Jacqueline Turner @turnercornerls]

Thursday's Telephone Tips

Don't say: I'm not sure

Do say: That's a great question, let me find out for you

Don't say: No problem

Do say: You're very welcome/it's my pleasure/ I can certainly do that for you

Don't Say: Unfortunately you've come thro…https://t.co/xIKPbnUQ0u

[Jacqueline Turner @turnercornerls]

Is the well-being of your employees a high priority for you?

If so, Turner Corner Learning Solutions can help

If you're seeking training for your managers that will help them build a toolkit of approaches to help look after their own mental wellbeing an…https://t.co/eKKLbfZ8mJ

[Jacqueline Turner @turnercornerls]

I feel that Friday Playlist is needed more than ever

When the world is in turmoil and with the sadness, worry and heartbreak we will all be feeling, I've certainly found myself listening to lots of music this week

Music has always been one of the best p…https://t.co/qz5cPwnV7u

[Jacqueline Turner @turnercornerls]

What do your customers Need & Want and how do you know?

Whilst delivering Service Excellence Training today, we talked about the difference between what customers need and what they want

What customers Need, represents their basic requirements in order…https://t.co/Vyr8CRgp91

[Jacqueline Turner @turnercornerls]

Is your company, truly customer focused?

Check out my article to find out what it takes for every organisation to be customer-focused and deliver service excellence consistently

#serviceexcellence #customercentric

https://t.co/1Ai66TzTui https://t.co/QuatfxkbFB

[Jacqueline Turner @turnercornerls]

I'm sure we are all feeling helpless right now, as we watch this heartbreaking situation unfold

Thank you @martin_teasdale for sharing Iryna's situation https://t.co/LvMJ90A2sm

[Jacqueline Turner @turnercornerls]

Customers don't become frustrated because you have to transfer their call

Customers become frustrated, if it's not done in a Customer-Focused way 😡

Don't:
😡 Start the conversation with "Unfortunately you've come through to the wrong dept!" - Blaming…https://t.co/VivbciUlxy

[Jacqueline Turner @turnercornerls]

Is the mental wellbeing of your employees important to you?

I'm very confident you will have answered the above question with a resounding Yes

The changes to work and home lives, continues as we come out of the pandemic and adjust to returning to the of…https://t.co/sdEqOYC1E9

[Jacqueline Turner @turnercornerls]

Do you want to develop your coaching skills?

Are you a manager who wants to help your team members achieve their potential?

Or perhaps you want to secure your first team lesder role? Developing your coaching skills will give you a head start

Join me on…https://t.co/XBpuw8sXjL

[Jacqueline Turner @turnercornerls]

There's no better way to recharge in readiness for the week ahead than to enjoy the stunning Malvern Hills

I'm a very lucky lady to live in such a beautiful location https://t.co/m5UGZT6XmS

[Jacqueline Turner @turnercornerls]

No better way to recharge and prepare for the week ahead than to enjoy the stunning Malvern Hills

I'm a very lucky lady to live km such a beautiful location 😃 https://t.co/rhwh3MvFJ4

[Jacqueline Turner @turnercornerls]

No better way to recharge and prepare for the week ahead than to enjoy the stunning Malvern Hills

I'm a very lucky lady to live km such a beautiful location 😃 https://t.co/iidW7VZ64N

[Jacqueline Turner @turnercornerls]

Final reminder if you want to join my Free Call Handling Skills Webinar tomorrow or if you want to receive the recording

The details of the webinar and how to register can be accessed via

Don't miss out on this great opportunity to develop your call han…https://t.co/YDkiQcrxOK

[Jacqueline Turner @turnercornerls]

Quick reminder about my free call handling webinar on 23rd Feb at 11am

The interest has been fantastic, with a large number of people accepting the invite to attend

However, don't forget to use the link below to register, in order to receive the zoom li…https://t.co/3OudcmopqX

[Jacqueline Turner @turnercornerls]

I'm really interested, but I can't attend the live session .........

Have you had the same thoughts about my free call handling skills webinar on 23rd February?

I have great news for you

Register using the link below And I will send you the recording…https://t.co/VPaO38eAbe

[Jacqueline Turner @turnercornerls]

A perfect example of resilience:

The Welsh Rugby team 😀

In a week of receiving lots of criticism, they dug deep and got the result

When you get a setback, the only way to move forward is to reflect on what you've learned, dig deep and move onwards a…https://t.co/76leX8C5Vo