Guy Bisson

News, commentary, and views on the global TV business from entertainment industry analyst Guy Bisson, executive director and managing editor at Ampere Analysis.

[Guy Bisson @tvintelligence]

@British_Airways what is the customer service phone number for gold members. it is nowhere to be found on your site....please dm me

[Guy Bisson @tvintelligence]

@British_Airways Pathetic.

[Guy Bisson @tvintelligence]

@British_Airways why am I being told that there is no lounge access for BA passengers at Marseille airport because you didn’t sign the agreement? Your loyalty scheme has become a joke.

[Guy Bisson @tvintelligence]

@NOWTV I need to speak to someone....how can I get in touch. there appears to be no phone number anywhere for TV help. Please advise urgently.

[Guy Bisson @tvintelligence]

@British_Airways ‘my account’ section of your app has not worked since your app update about 10 days ago (message says: ‘something went wrong’) bit of a problem given it’s the only way to show exec club member card….when will this be fixed?

[Streaming Media @streamingmedia]

Join us at #StreamingNYC to hear from Guy Bisson, @tvintelligence, Marc Bloomgarden, @ZoomariFilms, Curt Doty, Jackie Hernandez, Steven Ship, Liz Blacker, @clipsaiHQ, Joe Bernard, and Karissa Price, @dragonfruitai. Register today, w/code SMNYCSOC. https://t.co/nqD1afUi8a

[Guy Bisson @tvintelligence]

My eulogy to the last ever MIPTV Cannes, which wrapped for the final time yesterday: https://t.co/Dd5gAS8k8M

[Guy Bisson @tvintelligence]

Cumulative flight delays this month just with @AmericanAir now exceeds 90 hours….i could have flown around the world twice in the time I’ve been waiting for delayed flights. Shocking service from a national flag carrier. Sternly worded letter in progress 😦

[Guy Bisson @tvintelligence]

For the past 4 weeks my cumulative flight delays now exceed 40 hours….post COVID travel is hellish

[Guy Bisson @tvintelligence]

@percosan @AmericanAir @British_Airways I assumed the AA message was a scammer after my personal data….clearly they need to revisit their AI underlying models

[Guy Bisson @tvintelligence]

Pathetic service from @AmericanAir two hours sitting on a plane then kicked off and told to come back 13 hours later….zero compensation, not even a taxi home….and I thought British Airways was bad!

[Guy Bisson @tvintelligence]

…and p.s. when you call customer service they are unable to take call due to high call volume….how much customer do they lose because of their terrible tech I wonder? #britishairways #technology #sucks

[Guy Bisson @tvintelligence]

The worst-in-class tech of @British_Airways strikes again....locks me out of my account for periodic security check, 2FA code does not arrive by either text or email...then it locks me out of getting a 2FA code for asking 3 times....I need to get into my account. What can I do?

[Guy Bisson @tvintelligence]

My overview of the key trends to emerge from this year's MIPCOM content market: https://t.co/gx8mZbeTrL #mipcom2023 #content #trends #television #production #distribution

[Ampere Analysis @AmpereAnalysis]

Catch @tvintelligence at @AdwantedEvents as he will be delving into global content trends, #streaming localization, and Canada's ad-supported market. Explore investment patterns, content adaptation, and more.

Find out more via the link below: https://t.co/OrZ3awCwhB

[Guy Bisson @tvintelligence]

@British_Airwcys Sure, I just sent you my bank account details and all my passwords too. Hope that helps

[Guy Bisson @tvintelligence]

@British_Airways for the past week your online system is refusing to accept corporate cards...putting up a message 'Something went wrong, this seems to be a corporate card'.....yes, it is a corporate card I'm trying to pay with...what's wrong with your worst in class system?

[Guy Bisson @tvintelligence]

Ampere's Commissioning team have already quantified the impact of the @WGAWest & @sagaftra strike on the supply of content based on several duration scenarios....it makes for sobering reading...full report on our Website @AmpereAnalysis #WritersStrike #SAGstrike #Hollywood

[Guy Bisson @tvintelligence]

@RichardMlive potentially, yes, they can still work on certain 'independent' projects, even in the US

[Guy Bisson @tvintelligence]

Breaking (Los Angeles 12.15pm PDT): @sagaftra members officially on strike, joining @WGAWest. 1st actors strike since 1980 & 1st dual (writers/actors) since 1960....@AmpereAnalysis has already quantified impact on content supply based on several scenarios of strike's duration...

[Guy Bisson @tvintelligence]

SAG-AFTRA announcing official start to actors' strike from midnight tonight #WritersStrike2023 #SAGAFTRA #wgaw #hollywood #strike #ActorsStrike