After waiting 1.5 hr at property for response @ScottishPower are condescending to booking me an engineer if guarantee I will wait another 4 hours! What a joke! My time has no value. They are clearly doing me a huge favour supplying me with gas. #nowords#dontswitch2Scottishpower
Been here 20 mins and the message on the @Scottishpower emergency customer service Twitter text service hasn’t even been picked up yet. This no doubt means I am up to 4 hrs 20 mins so far#hopetobeprovedwrong!
After a week of trying to make progress and failing with @ScottishPower I am sat here waiting in the freezing cold for emergency engineer. Should be within 4 hours. Will keep you posted#dontbelieveitwillhappen#beenletdowntoomanytimes#zerocustomerservicesofar
Aimee @ScottishPower please can you tell me why I have waited 24 hours, still no response from you? .Why am I not getting any level of customer service, even after you fell far short of acceptable support. #nohotwater47days#noheating47days#unbelievable#dontswitchtoScottishpower
another day in the @ScottishPower fiasco. 4.45 pm , decided it is not a p p meter (it is) & needs changing. come tomorrow but in 4 hr window so tenant has to wait in freezing cold house ((SP fault) ) and engineer may or may not call ahead. #nofaith#zero service#no2Scottish Power
Messaged details Aimee at @ScottishPower , let’s see how long this takes. 3 days is the current favourite on my sweep#noconfidence#beenignoredtoomanytimes#waitswithbatedbreath#zerocutomerservice#nobodygivesadam
Scottish power fiasco, 18 hours on hold,being put back in the cue waiting for customer service etc etc, over 5 days, no heating, no hot water, anxiety and frustration level off the scale #stillnogas#totalincimpetance#xerocustomerservice#dontswitchtothem