Kristin Burns

[Shep Hyken @Hyken]

A10: All the technology was there before COVID. It forced the adoption of these existing tech. The intake and financial process have changed. #Healthcare organizations must teach patients how to make their #CX better with this tech. #VisitPayChat

[Kristin Burns @tweetavant]

@Hyken A6: Healthcare billing is confusing. Patients have learned to compensate by saving stacks of paper to try to make sense of it. By bringing transparency to billing and putting control at consumers' fingertips, we can free them from that paper burden as we build trust.#VisitPayChat

[Kristin Burns @tweetavant]

@OrdinarilyGent @Hyken Agree! If clinical can not only adapt to but thrive in the digital space (e.g. the recent telehealth explosion that massively increases clinical reach), any element of care, from intake to billing, should be evaluated for benefits from increased digital. #VisitPayChat

[Kristin Burns @tweetavant]

@Hyken A2: Digital allows for 2-way communication, which is critical if you want to engage WITH patients, not just AT patients. Engagement is key to building loyalty. #VisitPayChat

[VisitPay @VisitPay]

@Hyken A1: Give customers one place to go. Our client @Intermountain is streamlining all aspects of patient interaction using a #DigitalFrontDoor solution.

[Kristin Burns @tweetavant]

@Icelandair, you lost our baggage almost 48 hours ago, and not one person from your organization has reached out via phone, email, or text. I assume this means you don't care and aren't working to resolve. Message me if you'd like to change my mind...

[Kristin Burns @tweetavant]

This is how @CenturyLink left our front yard today. I wonder if they treat their customers with the same care and respect? 🤔

[Kristin Burns @tweetavant]

@nerdavant33 Hmmm - intriguing.

[Kristin Burns @tweetavant]

@nerdavant33 Sounds good to me!

[Kristin Burns @tweetavant]

@Aquafina @TheColorRun That's a massive pile of plastic bottles of water being poured into plastic cups. #SaveTheEarth for future #colorruns

[Kristin Burns @tweetavant]

@RCWilley Thanks. Just called and rescheduled, can't wait around anymore. No option for delivery time window provided until night before after 7?

[Kristin Burns @tweetavant]

@RCWilley Sent via private message. The saga continues - no call back from cust svc mgr (now 45 minutes later) who was supposed to follow up

[Kristin Burns @tweetavant]

@RCWilley Delivery scheduled between 12 & 3, no call, no delivery, mgr says truck MIA, called 'petty' & hung up on by cust svc rep. Fail.

[Kristin Burns @tweetavant]

@nerdavant33 Nah. Maybe 25 years ago?

[Kristin Burns @tweetavant]

@nerdavant33 Woot! Nacho bar?

[Kristin Burns @tweetavant]

"@DougMartin22: I have no costume : /.....and no I'm not gonna be a hamster."

[Kristin Burns @tweetavant]

@DougMartin22 Turnovers. Nice to see Joe hit a long bomb to Burks and Harper shoot some gaps. Need more butts in the seats @ Bronco Stadium!

[Kristin Burns @tweetavant]

Offense? Offense? Bueller?