AlastairP

me

[AlastairP @twomadblokes]

@robwgill1 @youfibre @JeremyChelot Indeed it is Rob. Similar here

[AlastairP @twomadblokes]

@JeremyChelot @robwgill1 @youfibre Thanks for your assistance. Just been to a friend's and borrowed a USB to ethernet adapter to test on other laptops and problem solved (faulty hw). Apologies for false alarm. (still not impressed with yf support)

[AlastairP @twomadblokes]

@JeremyChelot @robwgill1 @youfibre Thanks, phone now working after restarting my ONT
Internet still slow though, around 350Mbs on a 1Gbs service. At least 2 weeks now...

[AlastairP @twomadblokes]

@robwgill1 @youfibre @JeremyChelot It seems @youfibre have something of a black hole when it comes to support calls. I've logged the telephone issue and slow Internet numerous times this week and they never come back despite promises

[AlastairP @twomadblokes]

@robwgill1 @youfibre @JeremyChelot Yup same here. My wife tried phoning me at home on Friday and has only just said that it was down. And still down now.

[AlastairP @twomadblokes]

@JeremyChelot @robwgill1 @youfibre Same for us

[AlastairP @twomadblokes]

@robwgill1 @JeremyChelot @youfibre We're the same. No phone since Wednesday (GL53) and no update from YouFibre, despite logging it. Having worked on service desks myself I know how frustrating it is if people log things again and again. But when you get no feedback....

[AlastairP @twomadblokes]

@samdefriez @JeremyChelot @milkyjoseph @youfibre Internet here(GL53) has been up now for a couple of hours, having been flakey all day.
However, landline is completely dead. Friend in town centre says the same. Will have to try rebooting ONT soon but homework time now so not convenient.

[AlastairP @twomadblokes]

@robwgill1 @X5RaPiDZZ @AndyStratts @youfibre +1

[AlastairP @twomadblokes]

Let's have some updates please @RyanYouFibre @youfibre
Internet been down most of the day here in Cheltenham
Cheers

[AlastairP @twomadblokes]

Just leaving Truro on train to Penzance