adekoya temitayo

great heart

[adekoya temitayo @ty2monie]

@GloWorld @ConsumersNCC Hi, @ConsumersNCC Thanks I can confirm it's roaming on Vodafone only. It's like @GloWorld could not get it to roam on their other roaming partners. So it's fine in areas with good Vodafone coverage

[adekoya temitayo @ty2monie]

@GloWorld @ConsumersNCC @fccpcnigeria Hello @GloWorld, my SIM is now able to roam on Vodafone, but it could not connect to EE despite several attempts. Thank you for your support.

[adekoya temitayo @ty2monie]

@GloWorld @ConsumersNCC @fccpcnigeria I have tried connecting to EE, which was reflected but trying Vodafone it's now connected. Thanks

[adekoya temitayo @ty2monie]

@GloWorld @ConsumersNCC @fccpcnigeria I have again completed all advised steps, including manual network search and selecting H3G, but the issue still persists. I will appreciate similar technical support this time. Thank you.

[adekoya temitayo @ty2monie]

@GloWorld @ConsumersNCC @fccpcnigeria Hello @GloWorld, for context, when this same issue occurred in 2024, a member of the roaming/technical team reached out and worked through the troubleshooting with me directly, after which the service was restored.

[adekoya temitayo @ty2monie]

@GloWorld @ConsumersNCC @fccpcnigeria I will appreciate a proper technical review and update. Thank you.

[adekoya temitayo @ty2monie]

@GloWorld @ConsumersNCC @fccpcnigeria Hello @GloWorld, I have already carried out a manual network search and selected H3G, as advised. Unfortunately, the issue still persists and the line remains without service.
This has been ongoing for weeks despite multiple troubleshooting steps and confirmations of resolution.

[adekoya temitayo @ty2monie]

@GloWorld @ConsumersNCC @fccpcnigeria A screenshot taken just now is attached for reference.
Kindly re-escalate, as this issue is not yet resolved. Thank you.

@ConsumersNCC kindly note that the issue remains unresolved despite confirmation from @GloWorld that it was resolved. Screenshot attached above. Thank you.

[adekoya temitayo @ty2monie]

@GloWorld @ConsumersNCC @fccpcnigeria Thank you @ConsumersNCC for your earlier intervention.
@Gloworld has confirmed the issue was escalated for 3 days now, but my line 07030106050 is still unable to connect to any network (“Forbidden” error persists).
Kindly assist with continued monitoring until full resolution.

[adekoya temitayo @ty2monie]

@GloWorld @ConsumersNCC @fccpcnigeria I put my SIM in 3 different phones including the person and still I don't have a network, most of the network shows forbidden on my SIM.

Has my line’s roaming profile been reviewed or reprovisioned/reset?

Has the issue been escalated to the technical/roaming team?

[adekoya temitayo @ty2monie]

@GloWorld @ConsumersNCC @fccpcnigeria I received an attached email that issues have been duly treated and I have responded and attached screenshots of what I kept experiencing, I have done this process more than 10ce . I ve someone in the same house using the same network and there's signal on their line. I put m

[adekoya temitayo @ty2monie]

@GloWorld This same issue happened in April 2024 , and it escalated before you asked a member of ur team to troubleshoot the issue with me & resolve it. I will appreciate it if this is looked into as it's almost 6 weeks you denying access to friends & family @NgComCommission @fccpcnigeria

[adekoya temitayo @ty2monie]

@GloWorld This information is not true as it still remains the same no communication from your team apart from under review. I sent mails without any response from your team. I believe this was closed because it's taken too long without an action from your team and needs to be investigated

[adekoya temitayo @ty2monie]

@GloWorld It's been 5 days you asked me to send details in DM, and what I have been getting since then is you will get back to me when it's resolved

[adekoya temitayo @ty2monie]

@GloWorld It is sent thanks

[adekoya temitayo @ty2monie]

@GloWorld I already provided requested details before