Zendesk WFM (Tymeshift)

Tymeshift is now Zendesk Workforce Management! Follow us at @Zendesk for the freshest WFM updates!

[Zendesk WFM (Tymeshift) @tymeshift]

Big news! 🥳 Tymeshift has become @Zendesk Workforce Management, bringing you the latest advancements to boost your WFM strategies. Learn more: https://t.co/PNfmxKxjVY

[Zendesk @Zendesk]

🤔 What is workforce management? And how can Zendesk WFM help your business succeed? https://t.co/EdGqqEYRGT

✅ Have the right people in the right channel at the right time, reduce overhead costs, and improve employee satisfaction and productivity.

[Zendesk WFM (Tymeshift) @tymeshift]

Soft Skills get a bad rep, possibly because of their name. But it’s the first thing we look at when hiring, and this is why. https://t.co/IUuMboS2yk

[Zendesk WFM (Tymeshift) @tymeshift]

Anette's precious tip for the day! And there is more here ✨👉 https://t.co/X4IqtHvLzH

[Zendesk WFM (Tymeshift) @tymeshift]

A brief recall: Soft skills are essential, not "soft."

[Zendesk @Zendesk]

.@Tymeshift was made for Zendesk. With AI-powered forecasting, automatic agent scheduling, and real-time reporting, you can create more seamless experiences for your support team and your customers, all within the Zendesk platform: https://t.co/8WcMGCtx8E

[Zendesk @Zendesk]

We are happy to announce @Tymeshift is now a part of Zendesk, bringing AI-powered workforce management to all our customers.

This acquisition furthers Zendesk's commitment to offer innovative omnichannel and AI capabilities powering exceptional CX: https://t.co/YRBx4RdApY

[Zendesk WFM (Tymeshift) @tymeshift]

Good morning early birds! Here's some morning motivation :) what's one thing you want to tackle today? #mondaymotivation

[Zendesk WFM (Tymeshift) @tymeshift]

It's nice to keep things interesting during my Monday mornings 😴. That's why I play a little game called 'How Many Things Can I Forget Today?' Coffee, meetings, muting myself - the possibilities are endless! And we even got a playlist for that! 👉 https://t.co/gpHHaNHdeQ

[Zendesk WFM (Tymeshift) @tymeshift]

Looking for ways to improve your peak season planning? 🎯 Discover how Alan Pendleton, CEO and Co-Founder of @arena_cx can help you with effective workforce management strategies.👉 https://t.co/O35DqO2gM4

[Zendesk WFM (Tymeshift) @tymeshift]

Okay, maybe we couldn't resist testing the new AI Adobe Generator...

[Zendesk WFM (Tymeshift) @tymeshift]

🚨 Product Update Alert 🚨 Tailor your forecasts to your preferred channels and teams, and make data-driven decisions with confidence!
https://t.co/NeA2ovAmmv

[Zendesk WFM (Tymeshift) @tymeshift]

🧩Agent Activity: More editing visibility

- Whenever you go to edit an agent’s activity, you’ll now see a note of the last user who made changes and when they were made

- Start Day and End Day are now prominently displayed, helping you avoid overlapping times

[Zendesk WFM (Tymeshift) @tymeshift]

💥What's new this month:

#productupdate

[Zendesk WFM (Tymeshift) @tymeshift]

👥Agent Status: Easier to gain valuable info

- You can now see Adherence Duration in Agent Status, not to mention you can sort this column too!

- While you’re there, check out the new filtering parameters to easily see your team’s adherence status

[Zendesk @Zendesk]

New #CXTrends research identifies five ways consumers expect AI to radically change customer service, and how your business can be prepared: https://t.co/pkGgT4Z9cF

[Zendesk WFM (Tymeshift) @tymeshift]

Don't let things get out of your control... #LifeHappensWhenYouDontForecast 👉https://t.co/4t647ktH4x

[Zendesk WFM (Tymeshift) @tymeshift]

🚀 Propel your CX career to new heights with these 5 essential tips 👉 https://t.co/BeVoi33zkN

[Product Hunt 😸 @ProductHunt]

Roses are red, violets are blue, it was bound to happen, now AI writes poems too.

[Zendesk WFM (Tymeshift) @tymeshift]

✨Remember: Creativity is an essential skill for all the work you will do.✨