Big news! 🥳 Tymeshift has become @Zendesk Workforce Management, bringing you the latest advancements to boost your WFM strategies. Learn more: https://t.co/PNfmxKxjVY
🤔 What is workforce management? And how can Zendesk WFM help your business succeed? https://t.co/EdGqqEYRGT
✅ Have the right people in the right channel at the right time, reduce overhead costs, and improve employee satisfaction and productivity.
.@Tymeshift was made for Zendesk. With AI-powered forecasting, automatic agent scheduling, and real-time reporting, you can create more seamless experiences for your support team and your customers, all within the Zendesk platform: https://t.co/8WcMGCtx8E
We are happy to announce @Tymeshift is now a part of Zendesk, bringing AI-powered workforce management to all our customers.
This acquisition furthers Zendesk's commitment to offer innovative omnichannel and AI capabilities powering exceptional CX: https://t.co/YRBx4RdApY
It's nice to keep things interesting during my Monday mornings 😴. That's why I play a little game called 'How Many Things Can I Forget Today?' Coffee, meetings, muting myself - the possibilities are endless! And we even got a playlist for that! 👉 https://t.co/gpHHaNHdeQ
Looking for ways to improve your peak season planning? 🎯 Discover how Alan Pendleton, CEO and Co-Founder of @arena_cx can help you with effective workforce management strategies.👉 https://t.co/O35DqO2gM4
🚨 Product Update Alert 🚨 Tailor your forecasts to your preferred channels and teams, and make data-driven decisions with confidence!
https://t.co/NeA2ovAmmv
🧩Agent Activity: More editing visibility
- Whenever you go to edit an agent’s activity, you’ll now see a note of the last user who made changes and when they were made
- Start Day and End Day are now prominently displayed, helping you avoid overlapping times
👥Agent Status: Easier to gain valuable info
- You can now see Adherence Duration in Agent Status, not to mention you can sort this column too!
- While you’re there, check out the new filtering parameters to easily see your team’s adherence status
New #CXTrends research identifies five ways consumers expect AI to radically change customer service, and how your business can be prepared: https://t.co/pkGgT4Z9cF