@LudidiOnele Accept our apologies for the issues encountered with the billing for this trip. Kindly note that we've responded to your concern via DM. Please check.
@InathiNkosiS We can certainly understand how frustrating it is to wait for an order that hasn't arrived, Nkosinathi. Please DM us the order ID, so that we can assist ASAP.
We're sorry to hear about this, to be able to follow up on your request via DMs and provide further assistance, kindly follow our X account. Alternatively, you can contact us through this link 👉 [https://t.co/oFOAC6hbJj] or the in-app «Help» section, and we’ll get back to you ASAP.
@Cruela54 Sorry to hear that about your issue in the order related refund.
Please DM us order ID so that we can assist ASAP.
We appreciate your understanding.
@TypicalBantu We understand your concern regarding your Uber One experience.
Please DM us your mobile number or email address which associated with your uber account, So that we can assist you ASAP.
@Athi_Mat We're sorry to hear about this, we've followed up in-app. Kindly check the Help section of the app for support messages. Please let us know if you have any other questions or concerns. We would be happy to help further.
@Biznau5 Sorry to hear about the issue you faced in this trip, Biznau. Please DM us the mobile number linked to your account, the trip details (date - time) and more info about the issue you've faced so that we can look into this right away.
@Sphumemjwara Sorry to hear that you have trouble with a refund on your account, please DM us with the phone number or email address associated with your account, the order ID, and more info with the issue you had, so that we can provide the necessary assistance.
Sorry to hear about this issue regarding the unrecognized charge, Ntombi. Please DM us with the mobile number linked to your account along with more details about the charge amount in question and a screenshot of the bank message so that we can further assist.
And regarding the other's person issue, to maintain the privacy of our riders/driver-partners, we need the account holder to contact us. Please ask him to contact us through the in-app help section or at https://t.co/fiVnbdVf6F, and we'll help out ASAP.