UCA Sales

Independent UC Specialists

[UCA Sales @uca_sales]

Looking forward to seeing who wins this.

#contactcenter #innovation #cx #ux

[Genesys @Genesys]

📣 Announcing our 2020 Customer Innovation Award finalists!

See the full list of categories and finalists on the blog. #Xpr20

🏆 https://t.co/MAc98WccKP

[Brad Thomas OAM PLY @BradJThomas]

Genesys Enters the 24th Century as CPI Reimagines Analytics using eMite to build Star Trek’s LCARS Interface | CPI https://t.co/lWMcT1nGUh

[UCA Sales @uca_sales]

Put all your Contact Centre Metrics in One Melting Pot. View all your Analytics through a single pane of glass.
#contactcentremetrics #emite #advancedanalytics #employeeengagement #customerexperience #genesyscloud #awsconnect #avaya #metrics #ucarchitects

[UCA Sales @uca_sales]

Our Co-Founder Rob Porter discusses the importance of getting the process right when moving to the cloud for Contact Center and Unified Communications. The 6 step process

https://t.co/5IdikzdEDU

#contactcentercounsellors #cloudcontactcenter #ucaas #ccaas #gettingitdone

[UCA Sales @uca_sales]

Check out my latest article: Are You Looking in the Right Place? https://t.co/GEZes9dXin via @LinkedIn

[eMite @eMitedotcom]

Check out this new post on the buy vs build dilemma by our CEO, @BradJThomas! https://t.co/Y38rjC8uHV

[UCA Sales @uca_sales]

I wonder how many Microsoft Partners are going to be affected by the July 1, 2020, turn off, of internal Rights to use licenses.
Has got me thinking what our strategy will be. What will be yours

#partnersmakemorepossible #whodoesthisbenefit #microsoft

https://t.co/tp6ynrFN2d

[UCA Sales @uca_sales]

Personality in the Contact Center - You need it, but you may not be looking in the right place to understand why.

#Personality #ContactCenter #UCAConsultancy #BenifitsOfPersonality #Analytics #CX #StaffEngagement

https://t.co/0quf1N7Cor

[UCA Sales @uca_sales]

This is a small article I have written, to cover the second anniversary of what would have been Jesse's Birthday.

https://t.co/yk2HBZcUZ4

#pregnancyloss #pregnancylossjourney #miscarriage #miscarriageawareness #grief #mengrievetoo #buildyourvillage #buildavillage #mentalhealth

[UCA Sales @uca_sales]

@colinsataylor @AirCanada #FirstWorldProblems

[UCA Sales @uca_sales]

@colinsataylor @AirCanada Sorry Colin, but accusing someone in public of lying, with no opportunity to defend themselves is not what I thought you were about. You have no clue the information available to the first agent, and no clue what changed. Feel sorry for that person now, is an upgrade worth this?

[UCA Sales @uca_sales]

Some serious figures for cyber security breaches and consequences

[UCA Sales @uca_sales]

I'm a super proud Dad today. Both kids decided they wished to support Pink Shirt Day with great enthusiasm, taking a stand against bullying and celebrating everyone for all that they are #PinkShirtDay #BeKind

[UCA Sales @uca_sales]

Thoughts and prayers for all those who have been affected.

[BBC Breaking News @BBCBreaking]

Forty people dead in New Zealand mosque attacks, PM Jacinda Ardern confirms https://t.co/1tVsfneMG6

[UCA Sales @uca_sales]

Kubernetes just got simpler with #DOKS by @DigitalOcean https://t.co/J9WmeLu80C

[UCA Sales @uca_sales]

Joanne makes total sense here. Would love the emphasis to be changed to Emp Experience and Welfare, and then see CX fly almost by itself.

https://t.co/zNhSiN1Kak

#EmployeeEngagement #StaffFirst #SimpleSolutions

[UCA Sales @uca_sales]

@colinsataylor Is this because Management are now up to speed with the dark art, and the Marketers can no longer hide? I have noticed a lot more C-Level Management looking into this area with a bright light. One said to me, it has changed from being the icing on the cake to being mainstream.

[UCA Sales @uca_sales]

Wonder What new stories, this year's running of the Melbourne Cup will bring. Good Luck to all the Runners
#MelbourneCup

[news.com.au @newscomauHQ]

Some of the loosest moments from past #MelbourneCup days! Bring on this year 👍🏼

[Genesys @Genesys]

The journey to contact center modernization can be daunting. But here are a few real-world lessons that might smooth the process. Read the blog: https://t.co/OQPI7lb14o

[Brad Thomas OAM PLY @BradJThomas]

Deploy and Run Premium Client Applications with AppFoundry https://t.co/ApMKXULYgw via @Genesys @eMitedotcom