UGGHelp

@UGG customer support. We are here to help!

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@Severog99 Our team is not always able to contact stores directly. If this was a direct store purchase we would suggest continuing to attempt to contact them as this time of year does get very busy. If you would like our team to see if we can assist please DM us with additional details.

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@adampw69 Please send us a DM and we can get you more info!

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@helunique We recommend using our store locator here: https://t.co/J08GxszYEA
to find a retailer near you. It’s the best way to get in touch with a local store for more information!

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@CatPhillips22 We’re really sorry to hear that! If you could send us a direct message with more details, such as where you bought the item, your return order number if you have one, the email linked to the return, and your country, we’d be happy to discuss your options with you.

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@Mad55688835 We're sorry to hear about any negative experience. If you could send us a DM with your country of residence and order details, we can provide more assistance.

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@chantelle_26x Hi Chantelle! We see your DM and will be following up shortly with more info.

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@X_Liv_X Hey there, Olivia. We are sorry you have not heard back from our UK team yet. If you can please DM us with your order information. We would be happy to look into some options that may be available to you.

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@jennflairty The funds you saw when placing the order were simply a pending hold. When an order is canceled holds typically fall off within a few days. If you are still seeing this pending transition on your account after that timeframe, we would recommend reaching out to your bank directly.

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@HinselfMan That is frustrating! We suggest doing a cache clear of the browser history or trying a different browser. Sometimes an incognito window does the trick too. If that doesn't work, let us know and we'll investigate!

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@vickyblack14 Thank you for reaching out, Vicky. We're sorry to hear you have experienced an issue when attempting to process your exchange. If you could please send us a DM with your country of residence, we can provide additional information.

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@DelGir1s @UGG @AUSTRALIANUGG Thank you for reaching out about this. Looks like our friends in Twitter DM have followed up with you regarding your inquiry. We recommend reaching back out to them to avoid any confusion.

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@GriersonMich We are sorry to hear about any delay in your order shipment, we know how frustrating it can be to not receive items when expected. If you could please DM us with your purchase details and country of residence, we will gladly attempt to locate more information on your order.

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@Rifkaleah_08 Hi Rina! We see your DM and will be following up with you shortly.

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@FaithLaw Hello, Faith. We are sorry to hear this! Please send us a direct message with your country of residence, we are happy to provide additional information.

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@kocichichot Hello! We are so sorry to see this with your insoles. Unfortunately, our UK team is experiencing a technical site issue and the phone line and chat has been temporarily disabled. Currently, we do not know when these lines will be up again, but our teams are working on the issue.

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@sincerelygrlmil Hello there! Please keep an eye out for any updates as we don't have any restock information available at the moment for that style.

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@Tony06488483 Hello, T. Since we are the US-based team, we would recommend reaching out to our UK team at [phone] or via email at [email protected] regarding this. They will gladly assist with the most accurate information in your region.

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@85_cooper Hello Laura, We are so sorry to hear that you have been having trouble getting through to our customer service teams! Please DM us your country of residence and order number and we will happily look into this and offer more info.

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@laurenstans2 Hello Lauren. We are sorry to hear that you are missing some items in your order. Please DM us with the order number and the items you received as well as your country of residence.