Andrew Benjamin

The Best Project you will ever work on, is YOU!

[Andrew Benjamin @ukmatrixman]

@AmazonUK when are you going to realise leaving parcels on doorsteps in London isn’t secure? There are homeless people and thieves riding round on lime bikes looking for parcels and riding off with them! Stop making this your customer’s problem! what are you doing to fix it? 😡

[Andrew Benjamin @ukmatrixman]

@iRobot time to raise a chargeback with the credit card now. I’ve sent you lots of evidence that the vacuum doesn’t pick up and it’s continually lost when starting a job. Your email servers are now bouncing emails in the middle of our return conveniently! What a waste of 6 months

[Andrew Benjamin @ukmatrixman]

@iRobot after an open complaint about an iRobot vacuum and mop costing £1200 I am waiting to send my iRobot back to you with your delivery note but it has wrong details on it for me. Now for the last 2 weeks my emails are getting undelivered. Horrendous service!!

[Andrew Benjamin @ukmatrixman]

@Pharmacy2U trying to update my mobile number in your app under patient details and the mobile number field is only set for 10 characters!!! Mobiles are 11… so now field won’t allow anything

[Andrew Benjamin @ukmatrixman]

Totally deserved that win #SPAIN #worldcup #Argentina are a disgrace wow how many fouls did they get away with!!

[Andrew Benjamin @ukmatrixman]

@Chillysbottles finding it impossible to clean my chilly bottle without it smelling still afterwards! Have soaked and washed in soapy water and bicarbonate of soda water multiple times and still smells and tastes funny! Can I do the dishwasher? Seems a waste of money to me!

[Andrew Benjamin @ukmatrixman]

What’s happening over London tonight? #londonsky #supernatural #skylights #londonuk #ufo #aliens

[Andrew Benjamin @ukmatrixman]

@ring just spent ages looking on the control centre to add new guest user to my alarm.Why on earth have you buried the shared users into each device & then you get there it shows all devices anyway. Most frustrating backwards step ever! Put it back on top level.makes no sense. 😢

[Andrew Benjamin @ukmatrixman]

@marksandspencer Why is your Clapham store showing as just “Clapham Common” on everyone’s Credit Card Statements? Why not “M&S Clapham Common”? Wasted a lot of our time trying to find out where we had spent the money and nearly raised a dispute! Others may raise disputes….

[Andrew Benjamin @ukmatrixman]

@NandosUK why can’t I password reset my account to order food? Saying “Reset password is not allowed at this time. Please contact support for assistance.” Your phone lines are closed.

[Andrew Benjamin @ukmatrixman]

@Lbartram @ring Don’t you have a keypad downstairs?

[Andrew Benjamin @ukmatrixman]

@ring All our Ring Services are down, Alarm, Doorbells & Cameras. Seems lots of people reporting on here. So think you need to get some comms out, as your service page is clearly down too! What is happening? #ring #ringdown #ringalarm #ringdoorbell #ringservice #amazonring

[Andrew Benjamin @ukmatrixman]

@virginmedia I’ve just spoken to your customer services and am appalled that he tried to sell me a product to speed us up rather than deal with the fault as we haven’t been getting the speed we are paying for for ages!

[Andrew Benjamin @ukmatrixman]

@virginmedia more horrendous customer service from you, spent several days last week without internet. Then engineer came and fixed and replaced router then now we only get 40mb download. Called today, agent tried to sell me an upgrade while I was trying to get fault fixed….

[Andrew Benjamin @ukmatrixman]

Now no appointments till later in the week when I’m not here…. Formal complaint process please. Expensive and useless service provided

[Andrew Benjamin @ukmatrixman]

Much needed!! #generalelection #generalelectionuk #labourout #labour #reform #reformin #savetheuk #government #parliament https://t.co/RlsPEP5Q9t

[Andrew Benjamin @ukmatrixman]

@SpotifyUK @Spotify what’s going on have you been hacked or something? Been signed out of my accounts and then all passwords need resetting to get back in. Something you’re not telling us? #spotify #security ?

[Andrew Benjamin @ukmatrixman]

@NatWest_Help I’ve just wasted 60 more minutes of my time with an agent on the phone who doesn’t know how to help us. It’s now been escalated to technical support for someone to call us in the next 24 hours! This has put me right off banking with you. This isn’t even a difficult request

[Andrew Benjamin @ukmatrixman]

@NatWest_Help @NatWestGroup returned to NatWest after 25 years and what a joke! The systems loop, and are giving customers wrong information, have struggled to sign up and then make the account a joint account. The phone IVR is one of the most frustrating and doesn’t work…

[Andrew Benjamin @ukmatrixman]

The customer profile process for the joint account holder doesn’t work! If you are lucky enough to get through the IVR after repeating their suggested subjects to speak about twice, then the agents don’t know enough to help you. 4 different agents now have been poor! :-(