@JustEatUK I did pop an email over as requested but haven’t had a reply. I also never recieved the call back “today” that I was promised on Saturday and my daughter’s friend still hasn’t been given the refund she is owed. Your service is terrible.
Not happy that @JustEatUK driver was rude to my teenage daughter and her friend after delivering their food to the wrong address while they were home alone, Just Eat promised them a refund within 48 hours and now 3 days later still haven’t and won’t tell me what’s going on.
@JustEatUK And when you make promises, KEEP THEM. It’s really that simple. But it’s not my job to tell you how to provide good customer service, you should have that worked out already.
@JustEatUK Well how about you have YOUR team answer customer service calls, instead of people who literally can’t do or tell me anything. That’s where the frustration comes from, I might as well have dialled a random number. In fact I probably would have got more help if I had.
@JustEatUK I don’t believe you because you promised a teenager a refund within 48 hours, and you promised me a call back today, and we’re both still waiting. You need to get much much better at this.
@JustEatUK Well I was already promised a call back from a supervisor today and haven’t had one, so forgive if I don’t feel like wasting more of my time waiting for you to get in touch. Your level of customer service is somehow worse than Deliveroo’s, and I didn’t think anything could be.