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@Grove6th @ShivrattanDhil1 That is because of my third point “make bad air cost seats”. It is not about democracy in itself, it is about what the people push the government to do with that power. In India this is not happening yet. Unfortunately people are getting distracted by populist issues instead.

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@ChrisinLiuzhou @fage_on_X They’re also usually not just talking about cameras but the entire surveillance apparatus across social scoring, semi gov organizations, etc. But again, the point is it’s not just because of that. Not even speaking of the more fundamentally collective culture.

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@TraderVenus @ShivrattanDhil1 State. Paying the farmers should be cheaper than funding cuts from the central government. Perform well=get more money from gov, perform badly=get less. Spend 1 INR to get 2 kind of thing.

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Pain doesn’t happen because things change, it happens because we cling to things, hoping they never will.

When you stop expecting that moments, feelings, or things, last forever, you free yourself of unnecessary suffering. Change is inevitable; attachment is optional.

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@AlexInAir curious to get your take on this…

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Could this be SIA’s very own New Coke moment?

In the 1980s, Coca-Cola had data showing consumers preferred New Coke. What it missed was people’s emotional attachment to the original. They didn’t just drink Coke. They felt something about it. And they didn’t want that changed.

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Without internal conviction to challenge external recommendations, you risk throwing decades of brand equity out the window.

You can measure what customers want, which isn’t necessarily why they love you.

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When internal expertise and conviction are lacking, organisations outsource the thinking.

Design agencies may understand design, but do they understand SIA?

You’re not designing a generic airline seat. You’re designing a Singapore Airlines seat.