Constructive criticism

[Constructive criticism @unique8260]

Another update on my @Amazon @AmazonIN experience with my refrigerator order (ending 4363).

I have cooperated at every step, submitted all requested details, and waited through every timeline given by Amazon.

Today's events:
📧 Amazon's Social Media Escalation Team emailed me confirming that my return pickup was scheduled for today (9 AM–9 PM).
⏳ A few hours later, I received a WhatsApp message stating that my pickup had been cancelled/rescheduled, even though I never requested any cancellation or reschedule.

This is after:
• Paid Open Box Delivery was denied and extra money was demanded.
• A defective refrigerator (leakage, loud vibration & noise) was delivered.
• Multiple escalations and repeated assurances from Amazon.

I'm now left with a defective refrigerator at home while different Amazon teams keep giving conflicting updates instead of resolving the issue.
@Amazon @AmazonIN @AmazonHelp
How can customers trust this process when one team schedules a pickup and another cancels it without the customer's consent?
I request:
✅ Immediate pickup of the defective refrigerator.
✅ Refund as already approved.
✅ Investigation into the denial of Open Box Delivery and the repeated pickup failures.
Please resolve this matter instead of extending timelines.

#Amazon #AmazonIndia #CustomerService #ConsumerRights #Ecommerce #OpenBoxDelivery

[Constructive criticism @unique8260]

Another update on my @Amazon @AmazonIN experience with my refrigerator order (ending 4363).

I have cooperated at every step, submitted all requested details, and waited through every timeline given by Amazon.

Today's events:
📧 Amazon's Social Media Escalation Team emailed me confirming that my return pickup was scheduled for today (9 AM–9 PM).
⏳ A few hours later, I received a WhatsApp message stating that my pickup had been cancelled/rescheduled, even though I never requested any cancellation or reschedule.

This is after:
• Paid Open Box Delivery was denied and extra money was demanded.
• A defective refrigerator (leakage, loud vibration & noise) was delivered.
• Multiple escalations and repeated assurances from Amazon.

I'm now left with a defective refrigerator at home while different Amazon teams keep giving conflicting updates instead of resolving the issue.
@Amazon @AmazonIN @AmazonHelp
How can customers trust this process when one team schedules a pickup and another cancels it without the customer's consent?
I request:
✅ Immediate pickup of the defective refrigerator.
✅ Refund as already approved.
✅ Investigation into the denial of Open Box Delivery and the repeated pickup failures.
Please resolve this matter instead of extending timelines.

#Amazon #AmazonIndia #CustomerService #ConsumerRights #Ecommerce #OpenBoxDelivery

[Constructive criticism @unique8260]

@Amazon @AmazonIN @AmazonHelp I have already shared all my account details via your escalation form and am actively corresponding with your Social Media team over email. My concern is the lack of resolution despite multiple escalations. I now expect a confirmed return pickup, refund timeline, and investigation outcome. #Amazon #AmazonIndia #CustomerService #ConsumerRights

[Constructive criticism @unique8260]

@Amazon @AmazonIN @AmazonHelp I have already shared all my account details via your escalation form and am actively corresponding with your Social Media team over email. My concern is the lack of resolution despite multiple escalations. I now expect a confirmed return pickup, refund timeline, and investigation outcome. #Amazon #AmazonIndia #CustomerService #ConsumerRights

[Constructive criticism @unique8260]

@AmazonIN @AmazonHelp Worst experience with my order (ending 4363) in Delhi. Paid Open Box Delivery was denied and extra money demanded. Defective fridge (leakage, vibration & loud noise). Return approved, but pickup agent refused because it's on the 1st floor. Please investigate

[Constructive criticism @unique8260]

@Amazon @AmazonIN @AmazonHelp I have patiently followed every instruction, yet I continue to receive only requests to wait. Meanwhile, I am left with a defective refrigerator at home. Please provide a confirmed pickup date, refund timeline, and update on the investigation into the delivery and pickup associates. #Amazon #AmazonIndia #CustomerExperience #ConsumerRights

[Constructive criticism @unique8260]

@Amazon @AmazonIN @AmazonHelp I have patiently followed every instruction, yet I continue to receive only requests to wait. Meanwhile, I am left with a defective refrigerator at home. Please provide a confirmed pickup date, refund timeline, and update on the investigation into the delivery and pickup associates. #Amazon #AmazonIndia #CustomerExperience #ConsumerRights

[Constructive criticism @unique8260]

@AmazonHelp @AmazonIN I have already received and replied to the "Your https://t.co/6YKubK8zw4 Social Media Inquiry" email. I have cooperated at every step and waited as requested. This is no longer just a return request—it involves denial of paid Open Box Delivery, a defective refrigerator, and a failed pickup. Please confirm when the refrigerator will be picked up and when the refund will be processed. @amazon

[Constructive criticism @unique8260]

@AmazonHelp @AmazonIN I have already received and replied to the "Your https://t.co/6YKubK8zw4 Social Media Inquiry" email. I have cooperated at every step and waited as requested. This is no longer just a return request—it involves denial of paid Open Box Delivery, a defective refrigerator, and a failed pickup. Please confirm when the refrigerator will be picked up and when the refund will be processed. @amazon

[Constructive criticism @unique8260]

@AmazonIN @AmazonHelp It has now been over 12 hours since I submitted all the requested details through your escalation form. I have not received any update, despite being promised a response within 6–12 hours. My case still remains unresolved. Kindly provide a concrete resolution instead of generic responses.

[Constructive criticism @unique8260]

@AmazonIN @AmazonHelp It has now been over 12 hours since I submitted all the requested details through your escalation form. I have not received any update, despite being promised a response within 6–12 hours. My case still remains unresolved. Kindly provide a concrete resolution instead of generic responses.

[Constructive criticism @unique8260]

@AmazonIN @AmazonHelp I was asked to wait 6–12 hours for your team's response. Instead, I received an automated message stating my return pickup was cancelled/rescheduled, even though I never requested any cancellation or reschedule. This only adds to the poor experience. Please stop sending automated responses and assign someone to resolve this case urgently.

[Constructive criticism @unique8260]

@AmazonIN @AmazonHelp I was asked to wait 6–12 hours for your team's response. Instead, I received an automated message stating my return pickup was cancelled/rescheduled, even though I never requested any cancellation or reschedule. This only adds to the poor experience. Please stop sending automated responses and assign someone to resolve this case urgently.

[Constructive criticism @unique8260]

@AmazonHelp Thank you for the response. I've already submitted all the requested details through the form.

I hope this isn't treated as a routine support case. This involves denial of paid Open Box Delivery, a defective product, and refusal of the scheduled return pickup. I expect a thorough investigation and accountability, not just a refund. I'll share the outcome here.

[Constructive criticism @unique8260]

@AmazonHelp Thank you for the response. I've already submitted all the requested details through the form.

I hope this isn't treated as a routine support case. This involves denial of paid Open Box Delivery, a defective product, and refusal of the scheduled return pickup. I expect a thorough investigation and accountability, not just a refund. I'll share the outcome here.

[Constructive criticism @unique8260]

@AmazonIN @AmazonHelp Worst experience with my order (ending 4363) in Delhi. Paid Open Box Delivery was denied and extra money demanded. Defective fridge (leakage, vibration & loud noise). Return approved, but pickup agent refused because it's on the 1st floor. Please investigate

[Constructive criticism @unique8260]

Hi @IRCTCofficial it is going to be one month in few day still there is no resolution on this. Ticket are getting close without any solution. I have been following with bank they are saying they have not received @RailMinIndia

[Constructive criticism @unique8260]

Hi @IRCTCofficial it is going to be one month in few day still there is no resolution on this. Ticket are getting close without any solution. I have been following with bank they are saying they have not received @RailMinIndia

[Constructive criticism @unique8260]

Dear @IRCTCofficial, the refund amount for my cancelled train ticket (cancelled on 20 April) has still not been credited to the respective account. Multiple concerns/tickets have already been raised, Concern ID: 842013546429557832 #IRCTC

[Constructive criticism @unique8260]

@IRCTCofficial @IRCTCofficial sent in DM Please check

[Constructive criticism @unique8260]

Dear @IRCTCofficial, the refund amount for my cancelled train ticket (cancelled on 20 April) has still not been credited to the respective account. Multiple concerns/tickets have already been raised, Concern ID: 842013546429557832 #IRCTC