Upanga Dutta

CCO, BanglaLink | CEO, Gujarat@Airtel | CMO, Telenor India|Passionate Marketer| Committed to Consumer First | Energetic Enthusiast For Life| Alumnus @DCE @NMIMS

[Upanga Dutta @UpangaD]

#hdfcergo medical claim processing is simply pathetic ! Escalation matrix simply doesn’t work . Multiple mistakes by claim processing teams remain unresolved for months !!

[Upanga Dutta @UpangaD]

@HDFCERGOGIC Hi Snehal , first Harshal reverted saying Some will connect . No one did . Now u r replying . U all are not empowered to even ur own stated processes . How come Auto generated reply comes to customer within 2 mins of submitting all medicaldocuments. It only shows lack of empathy!

[Upanga Dutta @UpangaD]

Very insensitive approach by @HDFCERGOGIC @hdfcergo185 despite raising to their grievance cell issue of rejection of genuine hospitalisation claim . Shocking from a reputed company like @HDFCERGOGIC !!

[Upanga Dutta @UpangaD]

@HDFCERGOGIC Harshal , no one has bothered connected for past 24 hours@hdfcergo. Very insensitive handling by such a reputed company ! Shocking !!

[Upanga Dutta @UpangaD]

@HDFCERGOGIC is harassing by rejecting cashless request for genuine hospitalisation case . This is bizarre how your team is handling a very sensitive case@vibhapadalkar . Totally disappointing @hdfcergo185 .

[Upanga Dutta @UpangaD]

@HDFCERGOGIC Harshal , will wait to hear back from you. My daughter is hospitalised for mental trauma and depression etc . It’s very sad that HDFC ergo team is so unsympathetic & insensitive towards such a delicate case !

[Upanga Dutta @UpangaD]

@HDFCERGOGIC Ur team rejecting without evening looking at medical documents submitted by hospital. Paitent is in hospital already for last 7 days . And ur team is giving reasons as it’s a OPD case. Which father will keep his child in hospital , spend money if it’s not required hospitalisation

[Upanga Dutta @UpangaD]

@HDFCERGOGIC Hi Harshal , u can reach me at [phone] . Case details are :

Patient Name : Shubhangi Dutta
2856207510878000
HDFC ERGO ID : 2025510051675374
CCN No : RC-HS25-15156504
Hospital Name : SUKOON HEALTHCARE SERVICES PVT LTD

[Upanga Dutta @UpangaD]

Different guys call from@makemytripcare and give different excuses and try to put the issues in circles . Clearly shows there is no SOP@makemytrip for issue resolution@DeepKalra. Simply poor state of affairs with such a leading player@makemytrip649 !!

[Upanga Dutta @UpangaD]

Getting genuine refund for flight cancellation from @makemytripcare is a horrendous experience !
@makemytrip works as if with NIL customer service @DeepKalraMMT . Issue remains un addressed for past one week . @Makemytrip694 is pushing customer to accept non acceptable solution!

[Upanga Dutta @UpangaD]

Very poor experience of airticket booking @HDFC_Bank @hdfc smart buy thru @YatraOfficial. call centre @HDFC_Bank most unprofessional to handle customer query . Hope someone will respond after seeing this post . All details will be finished .

[Upanga Dutta @UpangaD]

@ICICIBank_Care @NHAI_Official @OfficeOfNG : no closure still. It’s simply a harassment for inefficiency in Co ordination between NHAI and ICICI bank . Bank says it’s upto NHAi and payment gateway 👎🏼👎🏼👎🏼

[Upanga Dutta @UpangaD]

@OfficeOfNG @NHAI_Official @ICICIBank @ICICIBank_Care

very bad experience of wrong debit of rs 1080 at samruddhi mahamarg on 2nd dec . issue remains unreslvd for ovr a mnth . No action frm NHAI or icici bnk . NHAI complaint number 12473771.icici complnt no CMP000000015547897

[Upanga Dutta @UpangaD]

@OfficeOfNG @NHAI_Official @ICICIBank @ICICIBank_Care

very bad experience of wrong debit of rs 1080 at samruddhi mahamarg on 2nd dec . issue remains unreslvd for ovr a mnth . No action frm NHAI or icici bnk . NHAI complaint number 12473771.icici complnt no CMP000000015547897

[Upanga Dutta @UpangaD]

@nitin_gadkari : sir I m forced to tag you since there is no action from all concerned . While u r helping to build great roads , complaint redressal needs immediate attention from ecosystem players

[Upanga Dutta @UpangaD]

@OfficeOfNG : fast tag wrong recharge issue resolution is very frustrating. Both NHAI & issuing bank @ICICIBank very unhelpful . Wrongly charged rs1000 against toll of rs 80 on 2nd Dec and unresolved for a month . It gives a very bad experience overall !

[Upanga Dutta @UpangaD]

@OfficeOfNG : wrong debit by FASTag remains unresolved for 3 weeks . Although driving in Samruddhi Mahamarg is an awesome experience . But wrong fastag debit spoils the positive feeling . Wrong debit redressal process needs immediate relook ! Hoping to get response

[Upanga Dutta @UpangaD]

Congratulations Team India on your fantastic ICC T20 World Cup win . Your determination, individual brilliance and stupendous team work is truly inspiring ! Thank you for giving us so many unforgettable memories throughout the tournament !

[Upanga Dutta @UpangaD]

@IDFCFIRSTBank My vehicle is sold a wrong fast tag by your bank scamming my Govt ids. U need to de activate this wrong fast tag against my vehicle number HR 26DN 8373 immediately .U can contact me at 8447112112