@prinstaz@Tejasvi_Surya Everything about this issue is blown out of proportion & context, this is about how the manager behaved & failed to serve a customer who cannot speak Hindi or English! 🤷🏽♀️
@divya_gandotra You mean people who are barely able to even meet their ends meet, has a smart phone to use google translate & also has so much time to do so??
@AishwaryakiRai Yeah because, we are not interacting with cricketers in person as we do with bank employees! Not sure what are you even trying to prove with this comparison 🤷🏽♀️ It is all completely blown out of context!
@mujifren Probably you have never lived or even seen the struggles people go through in the villages, they live on very less pay & you expect them to banks in urban area JUST looking for someone to speak in Kannada! Sheer IGNORANCE!!!
I am from Anekal, where most people with bank accounts come from nearby rural areas and often cannot speak English or Hindi. Many times,I have assisted with translations. The best solution to this issue is to change the recruiting process and hire locals to prevent such instances
This behaviour by @TheOfficialSBI Branch Manager is simply not acceptable.
If you are doing customer interface work in Karnataka, especially in a sector like banking , it is important to communicate to customers in the language they know. Being adamant like this is simply not right.
I have time and again raised this issue of mandatorily posting local staff or staff who know the local language in banking operations, both inside and outside Parliament.
Just a few weeks ago, at a Public Accounts Committee meeting, I had raised this issue to the DFS Secretary who assured me action will be taken to follow a office notification that makes this requirement of local language knowledge compulsory.
Looks like this still isn’t being enforced properly. I urge the concerned at @TheOfficialSBI to immediately implement the DFS policy that mandates local language requirement.
I have spoken to concerned authorities to take action against this manager who has behaved in this manner.
Banks working in Karnataka should serve customers in Kannada. Period.
In honour of Banu Mushtaq and Deepa Bhasthi winning the Booker Prize, I am giving away one copy of Heart Lamp!
To participate in the giveaway simply RT this tweet. @bookworm_Kris will send the copy to one winner selected at random.
Winner to be announced at 4 pm, 21 May! 📚✨❤️
@Tejasvi_Surya@TheOfficialSBI I am from Anekal & most banks there have managers who can’t speak Kannada, Anekal is a small town where people from neighbouring villages have their bank accounts, they can’t speak English & I have seen them struggling to raise their concerns!
This is a safety issue, it is appalling how you have failed to prevent it & neither are you serious in resolving it! Requesting you to provide a resolution ASAP!
We immediately contacted your Customer Care, and all they did was transfer the chat to another executive (bot). We had to explain the same issue over and over again for the past three days!
Karnataka is the first state to have gone for massive crackdown against vehicles with high beam LED Headlights
8244 cases booked in one week
Kudos to our officers & men
Appreciate the law abiding citizens using legally permitted Headlights & keeping our roads safe
@BBMPCOMM I thought these Flex banners were banned, weren’t they?
This is just 1, there are a lot more on all the sides from where I am sitting!
#bengaluru