Niclas Staberg

SaaS and Customer Success enthusiast / All about #onlinemarketing #tech and #growthhacking / Customer Success Manager @Freespee

[Niclas Staberg @upptonic]

You learn a lot about #customersuccess trying restaurants while on Holiday. Some are definitely in for the retention, others for churn...

[Niclas Staberg @upptonic]

In a demo, focus 80% of your time on 20% of your features. Just make sure those 20% covers 80% of the value for THAT client #CustomerSuccess

[Lincoln Murphy @lincolnmurphy]

A Top-Secret SaaS Enterprise Pricing Trick to Accelerate Sales and Grow LTV http://t.co/ti0z5ilfvi

[Niclas Staberg @upptonic]

Great hands on article by @VWO on #abtesting for low-traffic websites! #growthhacking https://t.co/A29ZYkklyt

[GrowthHackers @GrowthHackers]

How To Do A/B Split Testing on Low Traffic Sites https://t.co/EgTZBLEdVX

[Niclas Staberg @upptonic]

@lincolnmurphy Brilliant stuff!

[Niclas Staberg @upptonic]

@lincolnmurphy What's your best advice on getting multiple sponsors within a clients organization? Happy to hear your thoughts on it!

[Niclas Staberg @upptonic]

Getting your customers from only being reactive to start being creative with your product is when you will truly excel your #CustomerSuccess

[Niclas Staberg @upptonic]

Tip of the day: "Think big, Act bigger!" - Great mindset that REALLY works when trying to achieve #CustomerSuccess

[Niclas Staberg @upptonic]

Great compilation of engaging 'small win' emails by @jimmy_daly. Highly recommended! https://t.co/Yd3s2VGEM2

[GrowthHackers @GrowthHackers]

A New Way to Think About Conversions: The Small Win Email https://t.co/4jE4kjJbgA

[Niclas Staberg @upptonic]

Less is only more if more doesn't add a value that can be measured and proved! Let go of the nice-to-haves! #Customerexperience

[Niclas Staberg @upptonic]

Self sign-up or no self sign-up? Good question for your #SaaS in order to ensure it doesn't end up being a white elefant! #CustomerSuccess

[Niclas Staberg @upptonic]

The Science of Building Buyer Personas (Infographic) by @ericosiu http://t.co/WtpJMMxlcP via @Entrepreneur

[Niclas Staberg @upptonic]

Well worth reading about Millennials as the target audience! https://t.co/MxKWdqzaHY

[Salesforce @salesforce]

It’s time to get serious about how you deliver customer service to the Convenience Customer. http://t.co/645TsRSV6p

[Niclas Staberg @upptonic]

@GrowthHackers There you go

[GrowthHackers @GrowthHackers]

Engagement leads to retention. Retention is growth. Here's how to up engagement: https://t.co/hvfXe5kY70

[GrowthHackers @GrowthHackers]

Engagement leads to retention. Retention is growth. Here's how to up engagement: https://t.co/hvfXe5kY70

[Niclas Staberg @upptonic]

@robertcastaneda & @lincolnmurphy on #CustomerTraining. Great training drives #engagement and #cusomtersuccess! https://t.co/Zf1wkJB4Wa

[ServiceRocket @ServiceRocket]

Our CEO @RobertCastaneda & @LincolnMurphy of @GainsightHQ discuss Training & #CustomerSuccess: http://t.co/VqaSIfQU1I

[Niclas Staberg @upptonic]

@GrowthHackers I think it's dependent on the suitability for your ideal customer profile AND - How long your SaaS's #TimeToValue is.

[Niclas Staberg @upptonic]

@kaeson @lincolnmurphy Brilliant stuff! Love the reflections and find the article more than relevant for Enterprise Saas!