@LiveSmart Does that mean that this one did not come from SMART? Because it’s the same sender who sends me my balance, the confirmation message I receive every time I pay for my postpaid account.
@Converge_CSU We experienced zero internet connection since January 3. Fortunately, one of your field engineers visited us a while ago and fixed the terminal box.
No internet connection for 3 days. Sent @Converge_CSU multiple DMs but still no actions from their field engineers. We’re good payers but this is the kind of service we receive. @DtiPhilippines
@Converge_CSU I am doing all the possible ways for you to notice my concern and address it as soon as possible. I just want to know what went wrong and how soon will you be able to fix this internet issue.
@Converge_CSU Acknowledging your response via DM. Thanks for the prompt response. Anyhow, I hope that this concern will be resolved today as I have to use the internet today for a very important deadline at school.