Urjit Gokhale

[Urjit Gokhale @urjitg]

@Tukaram_IndIAS Sir,

FDA tollfree number 1800 222 2365 doesn't seem to work. Also the website doesn't allow raising a complaint w/o a photo. And the photos are processed by AI to determine of they are acceptable or not (and that doesn't work correctly).

[Urjit Gokhale @urjitg]

@ola_supports You promised me a refund. It's in email from your side. Asked me to wait 20 working days. It's well beyond that and you are not sharing the refund details with me. My emails are not getting any reply other than the automated reply. Why? Are trying to dup me of my money?

[Urjit Gokhale @urjitg]

@Olacabs why does your app show some amount and then when I get in the cab the driver tells me that it is as per the kilometres with 25 rs a km charge? Why doesn't the app itself show that the rise price is as per the km rate. This is misleading customers
@PuneCityTraffic

[Urjit Gokhale @urjitg]

@AmazonHelp Thank you. I have submitted the information you seemed. This should have been your second if not very first option given to me. Could have saved a lot of time for me.

[Urjit Gokhale @urjitg]

@amazonIN WRONG product is sent. And still no option to return. Only to replace? Why would I want the exact same item again the item sent is WRONG. Why is Amazon becoming a place to dupe customers of their hard earned money and protect fraudulent sale or wrong products

[Urjit Gokhale @urjitg]

@AmazonHelp Can we have better way of resolving this? Or do you want me to keep checking my phone for your response and jump on the link right away because it's active only for a hour? Why amazon has to make this so difficult for their customers?

[Urjit Gokhale @urjitg]

@AmazonHelp Please be informed that the link you have shared takes me to the same chat again and again.

Shared a screen recording.

Frustrating to see how amazon wants the customer to waste their time on these communications and wrong links instead of truly trying to solve their problem.

[Urjit Gokhale @urjitg]

@AmazonHelp You keep sending me back to the stupid chat bot.

I need to speak or chat with a real person. Let me know if Amazon doesn't have enough staff in support to have someone talk to me directly.

[Urjit Gokhale @urjitg]

@AmazonHelp What a stupid suggestion. Chat with a bot? That is programmed with limited options? You allow seller to send wrong item and then do not allow me to return it and get my hard earned money back?

[Urjit Gokhale @urjitg]

@AmazonHelp Replacement is acceptable in case the product delivered is right but is damaged.
How can you replace wrong item. Kindly explain. It's like you ordered a TV, got a radio and now have an option only to get a replacement radio.

[Urjit Gokhale @urjitg]

@ola_supports And how do I send this via DM while maintaining the context to the thread? I don't see send via DM button in your reply.

I can send CRN here if it's not a sensitive information. Pls advise

[Urjit Gokhale @urjitg]

@amazonIN do you deliberately make it impossible for the customer to reach your support staff? I can't find an option to raise concern outside of the few listed option in the app. How am I to trust you anymore

[Urjit Gokhale @urjitg]

@makemytripcare
I messaged you asking for urgent help. It's been 5 hrs. Is this Your sense of urgency?

[Urjit Gokhale @urjitg]

@makemytripcare When I say urgently it means something. It's been hours I shared the details you asked

[Urjit Gokhale @urjitg]

@makemytripcare pls call me. Need immediate assistance. Your app is pathetic and won't let me connect with support person

[Urjit Gokhale @urjitg]

@makemytripcare Done

[Urjit Gokhale @urjitg]

@makemytripcare It's not about booking. It's about travel insurance that I got from you. Tataaig is asking me to connect with you

[Urjit Gokhale @urjitg]

@Uber_India @UberIN_Support driver accept ride, then cancel. app goes back in searching for another driver leaving customer waiting indefinitely wondering when actual ride will be available. This is extremely frustrating. Reprimand your drivers causing customer distress

[Urjit Gokhale @urjitg]

@OnePlus_IN Bought buds 4. Have audio lag issue. Seems a known issue that you are not fixing. Want to return them (within few hrs, they are so bad). Your app says return not possible. Very unhappy with your lack of support.
https://t.co/JZ4jmhZ6Rk

[Urjit Gokhale @urjitg]

@HDFC_Bank do you follow some different time zone? It's well beyond 12 and your service is still unavailable

@RBI are there any guidelines for banks?