Nikhil Singhal

[Nikhil Singhal @urnikhilsinghal]

Your team responded that I would be contacted shortly, however no one has contacted me till now. The issue remains unresolved despite continuous follow-ups and escalation.

[Nikhil Singhal @urnikhilsinghal]

@anandmahindra @Mahindra_Auto Mr. Mahindra and Team, who will take responsibility for recurring water ingress issues in my XUV700 (DL-9C-AY-6731) for the past 1 year despite repeated visits, repairs, and assurances?

In Monsoon 2025 and again in Jan 2026, water ingression issue was found on the floor mat. In Apr 2026, water entered from everywhere, the front ADAS sensor, middle seat door, and 3rd row seat belt area and quarter glass. My entire family got stuck inside the vehicle during a hailstorm in Kufri, Himachal Pradesh, completely helpless.

Due to the continuing water ingress issue for the past 1 year, serious concerns regarding safety and possible long-term damage to the car, its electronic systems, and critical components remain unresolved. Customer support has been extremely poor. My car has been lying at the authorised service centre since 8 May 2026, and more surprisingly, I was initially informed on the very same day that the vehicle was completely fine. It was only after escalation through emails that I was informed that the vehicle was in fact not okay.

More details and videos in emails with above mentioned car number in the Subject matter.

[Nikhil Singhal @urnikhilsinghal]

I have not received any response or revert from anyone till date. Considering the seriousness of the water ingress issue, which has been continuing for the past 1 year, is anyone willing to take responsibility?

The continued water ingress issue raises serious concerns regarding the safety, reliability, and long-term condition of the vehicle and its electronic components.

[Nikhil Singhal @urnikhilsinghal]

Your team responded that I would be contacted shortly, however no one has contacted me till now. The issue remains unresolved despite continuous follow-ups and escalation.

[Nikhil Singhal @urnikhilsinghal]

4. @anandmahindra @Mahindra_Auto Who will take responsibility for recurring water ingress issue in my XUV700 (DL-9CAY-6731) persisting for the past 1 year, and for any possible long-term damage to my vehicle, its safety and electronic systems due to continued water exposure?

In Delhi Monsoon 2025 and again in Jan 2026, water ingression issue was found on the floor mat. In Apr 2026, water entered from everywhere, the front ADAS sensor, middle seat door, and 3rd row seat belt area and quarter glass. My entire family got stuck inside the vehicle during a hailstorm in Kufri, Himachal Pradesh, completely helpless.

Customer support has been extremely poor. My car has been lying at the authorised service centre since 8 May 2026, and more surprisingly, I was initially informed on the very same day that the vehicle was completely fine. It was only after escalation through emails that I was informed that the vehicle was in fact not okay.

Further, the continued water ingress over past 1 year raises serious concerns regarding possible long-term damage to the vehicle, including its electronic systems, wiring, interiors, safety systems, structural components, and overall reliability, yet no responsibility, assurance, or clear commitment is being provided by the company regarding the same.

More details and videos in emails with above mentioned car number in the Subject matter.

[Nikhil Singhal @urnikhilsinghal]

@18002096006 Your team responded that I would be contacted shortly, however no one has contacted me till now. The issue remains unresolved despite continuous follow-ups and escalation.

[Nikhil Singhal @urnikhilsinghal]

2. @anandmahindra @Mahindra_Auto Who will take responsibility for recurring water ingress issue in my Mahindra XUV700 (DL-9CAY-6731) persisting for the past 1 year despite repeated visits, and for any possible long-term damage to the vehicle, its safety and electronic systems?

In Monsoon 2025 and again in Jan 2026, water ingression issue was found on the floor mat. In Apr 2026, water entered from everywhere, the front ADAS sensor, middle seat door, and 3rd row seat belt area and quarter glass. My entire family got stuck inside the vehicle during a hailstorm in Kufri, Himachal Pradesh, completely helpless.

Customer support has been extremely poor. My car has been lying at the authorised service centre since 8 May 2026, and more surprisingly, I was initially informed on the very same day that the vehicle was completely fine. It was only after escalation through emails that I was informed that the vehicle was in fact not okay.

Further, the continued water ingress over past 1 year raises serious concerns regarding possible long-term damage to the vehicle, including its electronic systems, wiring, interiors, safety systems, structural components, and overall reliability, yet no responsibility, assurance, or clear commitment is being provided by the company regarding the same.

More details and videos in emails with above mentioned car number in the Subject matter.

[Nikhil Singhal @urnikhilsinghal]

@18002096006 Your team responded that I would be contacted shortly, however no one has contacted me till now. The issue remains unresolved despite continuous follow-ups and escalation.

[Nikhil Singhal @urnikhilsinghal]

3. @anandmahindra @Mahindra_Auto Who will take responsibility for recurring water ingress issue in my Mahindra XUV700 (DL-9CAY-6731) persisting for the past 1 year despite repeated visits, and for any possible long-term damage to the vehicle, its safety and electronic systems?

In Monsoon 2025 and again in Jan 2026, water ingression issue was found on the floor mat. In Apr 2026, water entered from everywhere, the front ADAS sensor, middle seat door, and 3rd row seat belt area and quarter glass. My entire family got stuck inside the vehicle during a hailstorm in Kufri, Himachal Pradesh, completely helpless.

Customer support has been extremely poor. My car has been lying at the authorised service centre since 8 May 2026, and more surprisingly, I was initially informed on the very same day that the vehicle was completely fine. It was only after escalation through emails that I was informed that the vehicle was in fact not okay.

Further, the continued water ingress over past 1 year raises serious concerns regarding possible long-term damage to the vehicle, including its electronic systems, wiring, interiors, safety systems, structural components, and overall reliability, yet no responsibility, assurance, or clear commitment is being provided by the company regarding the same.

More details and videos in emails with above mentioned car number in the Subject matter.

[Nikhil Singhal @urnikhilsinghal]

5. @anandmahindra @Mahindra_Auto Who will take responsibility for recurring water ingress issue in my XUV700 (DL-9CAY-6731) persisting for the past 1 year, and for any possible long-term damage to my vehicle, its safety and electronic systems due to continued water exposure?

In Delhi Monsoon 2025 and again in Jan 2026, water ingression issue was found on the floor mat. In Apr 2026, water entered from everywhere, the front ADAS sensor, middle seat door, and 3rd row seat belt area and quarter glass. My entire family got stuck inside the vehicle during a hailstorm in Kufri, Himachal Pradesh, completely helpless.

Customer support has been extremely poor. My car has been lying at the authorised service centre since 8 May 2026, and more surprisingly, I was initially informed on the very same day that the vehicle was completely fine. It was only after escalation through emails that I was informed that the vehicle was in fact not okay.

Further, the continued water ingress over past 1 year raises serious concerns regarding possible long-term damage to the vehicle, including its electronic systems, wiring, interiors, safety systems, structural components, and overall reliability, yet no responsibility, assurance, or clear commitment is being provided by the company regarding the same.

More details and videos in emails with above mentioned car number in the Subject matter.

[Nikhil Singhal @urnikhilsinghal]

@18002096006 It has become my helplessness to compromise my privacy just to get my issue resolved. My vehicle has been facing the same issue for the past 1 year and is lying at the authorised dealer for the last 15 days, with no accountability or assurance for future safely or reliability.

[Nikhil Singhal @urnikhilsinghal]

@18002096006 Hello? Any update?

[Nikhil Singhal @urnikhilsinghal]

@Airtel_Presence There was no communication from your side even after providing my details 4 hrs back. Got a call from your side after this message of yours (in response to my repeated messages) asking to wait for another 24hrs.

[Nikhil Singhal @urnikhilsinghal]

@Airtel_Presence @SunilBhartiMitl DON’T LET YOUR TEAM BEG THE CUSTOMER for resolution for smallest of issues like installing Airtel Mesh (wifi extender). (1) Security deposited, (2) made regulars calls for 11 days to 121, (3) escalated issue 6-7 times, (4) emailed the issue on [email protected].

[Nikhil Singhal @urnikhilsinghal]

@Airtel_Presence @SunilBhartiMitl DON’T LET YOUR TEAM BEG THE CUSTOMER for resolution for smallest of issues like installing Airtel Mesh (wifi extender). (1) Security deposited, (2) made regulars calls for 11 days to 121, (3) escalated issue 6-7 times, (4) emailed the issue on [email protected].

[Nikhil Singhal @urnikhilsinghal]

@Airtel_Presence Sent all the details through private message 2 hours back, even then no call from your end. Is your team capable enough of handling this small issue of installing Mesh (wifi router). 11 days regular calls, 6-7 escalations, email to [email protected], and even then no resolution.

[Nikhil Singhal @urnikhilsinghal]

@Airtel_Presence @SunilBhartiMitl DON’T LET YOUR TEAM BEG THE CUSTOMER for resolution for smallest of issues like installing Airtel Mesh (wifi extender). (1) Security deposited, (2) made regulars calls for 11 days to 121, (3) escalated issue 6-7 times, (4) emailed the issue on [email protected].

[Nikhil Singhal @urnikhilsinghal]

@Airtel_Presence The screenshot has been shared privately.