It’s the smallest acts of kindness that leave the biggest impact.
A couple I know was traveling with their newborn on the Puri–Patna Express when they realized they had no feeding bottle or diapers. It was a deeply stressful situation in the middle of their journey........
A complaint was raised via RailMadad, and Indian Railways sprang into action instantly. By the time the train reached Andul station, the RPF team was already waiting on the platform with the essentials..........