@MerrillEdge Agreed on worst service. And average wait time of 60+ minutes (on 3 separate calls this week). Associates place you on hold to never return and test your wait patience. It is in no way a model of any kind of business. @etrade has been pretty efficient.
@MerrillEdge All while the automated playback tells you how you can do "most" things yourself online (which I've encountered the exact opposite). The interface is not user friendly and they haven't invested in either enough (or the right) technology. So I thought it best to transfer out
@MerrillEdge Not just there. With every aspect of their business. Each time I call for something, it's at minimum one hour in just various people asking for me to hold on while they look into something. Incompetent, misinformed associates providing conflicting information.
@ASOS_Us your live chat function isn't working. Your customer care email bounced back stating to use live chat. Your website just takes me on a merry go round of inefficiencies. You have no phone # . Not sure where to go from here.