Ursula Schaefer

[Ursula Schaefer @uschaeferz]

@hcjewell @jeremiahbowser @Delta @airfrance Check out this story that was picked up off social media posts. There is no way you can even search the room now even if they let you. https://t.co/FSxXZZHEl8

[Ursula Schaefer @uschaeferz]

@jeremiahbowser @Balaena1720 @Delta @airfrance What do you mean retag?

[Ursula Schaefer @uschaeferz]

@airfrance

[Ursula Schaefer @uschaeferz]

@airfrance They aren’t working hard. I witnessed firsthand at Dulles Airport one worker and a room full of hundreds of bags not even checked for weeks.

[Ursula Schaefer @uschaeferz]

@airfrance

[Ursula Schaefer @uschaeferz]

@AirFranceUS your Washington Dulles Baggage Claim office today with 1 person working! Unreal. Hundreds of bags thrown in with no order whatsoever and no one caring. Weeks if not months of peoples’ luggage sitting in there. Disgraceful. Get this mess solved now!

[Ursula Schaefer @uschaeferz]

@AirFranceUS 7/1 flight from Paris to Washington Dulles. Lost luggage and Zero communication or customer service. This is what I found today at Dulles with 1 person working. Shameful. No regard for your customers. Clean this mess up now!

[Ursula Schaefer @uschaeferz]

@AirFranceUS still waiting for an update on my luggage. Customer service is located in Philippines and have zero contact with any Air France personnel to check baggage status. They essential repeat what online system says. How is this helpful to anyone? Worst customer svc ever!

[Ursula Schaefer @uschaeferz]

@mairinoguinn @airfrance Absolutely unacceptable way to do business. Zero updates, no one to speak with who can be at all helpful or knowledgeable. 2 bags lost 7/1. Never will I fly Air France again.

[Ursula Schaefer @uschaeferz]

@AirFranceUS Need immediate status regarding lost baggage. Completely unacceptable there has been no updates when I’m told bag has been located. Do better Air France.