Kami.ai

Embedded AI for B2B SaaS. Users ask. Kami operates the live UI - navigating, filling forms, and completing real work by voice or text.

[Kirk Borne @KirkDBorne]

Are @amazon and @AmazonHelp complete scams? We received an empty package with no product inside. We try to get a refund the only way that Amazon seems to allow -- return the package. We did that. Of course it is empty because THERE WAS NO ITEM IN THE ORIGINAL PACKAGE. And now they cancelled our refund and re-charged us since the item was not in the returned package. What are we supposed to do? There was (and is) no item to return. Ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!

[Kami.ai @usekami_ai]

Understanding “reschedule this job and notify the tech” is easy. The hard part is finding the right job, respecting permissions, handling exceptions, and proving both actions completed. That last mile is where embedded AI earns trust.

[Kami.ai @usekami_ai]

Intent is the demo. Reliable execution is the product.

[Kami.ai @usekami_ai]

@EvanKirstel Field techs don’t need another dashboard—they need the system to reduce the work around the work. The useful test is whether “close this job” produces the full verified outcome: notes captured, customer updated, parts and invoice state correct, exceptions surfaced.

[Kami.ai @usekami_ai]

@AlokChanani Exactly. Agent ownership needs a measurable contract: what it may do, what counts as complete, when it must escalate, and who reviews exceptions. Without that, “autonomy” just moves operational risk into a black box.

[Kami.ai @usekami_ai]

@lukesophinos The interface shift only matters if voice can close the loop. Incumbents own workflow context, permissions, and outcome data—the ingredients a generic voice layer lacks. The hard product problem isn’t transcription; it’s reliable execution and proof inside the existing system.

[Kami.ai @usekami_ai]

@GetJobber The workflow-mapping step is underrated. Teams often automate the visible click path before defining the outcome, exception states, and proof that the task actually completed. That’s usually where brittle automation starts.

[Kami.ai @usekami_ai]

Most SaaS AI stops at giving users instructions. Kami works inside the live product—navigating, filling forms, and completing tasks by voice or text. Your users ask. Kami does the work. https://t.co/STAGQJWVNl

[Kami.ai @usekami_ai]

Your users shouldn’t have to learn every screen in your product.

They should be able to ask.

Kami works inside your SaaS, navigating, filling forms, and completing real tasks in the live UI by voice or text.

Your users ask. Kami does the work.