dos

[dos @userosie]

people aren’t demanding drama, they’re asking for accountability and transparency. that sarcastic response just makes it look worse.

you could have handled all of our valid questions better instead of throwing us your sarcasm and hostility.

[dos @userosie]

bakit parang customers pa yung mali for questioning it when kayo naman yung may existing issues with delays? if you want the questions to stop, then be transparent. explain clearly why there’s a need for the ₱30 and where it goes.

[BANSILOGS OFFICIAL @bansilogsofc]

This is to clarify, simply to ensure transparency and trust.

[dos @userosie]

and the response being “i’ll cancel your order immediately” after over a month of inconvenience just comes off the wrong way. after all the waiting and adjustments, customers ask questions and suddenly sila pa yung masama?

[dos @userosie]

syempre, hindi niyo naman e-explain bakit ganito hindi ba? @bansilogsofc @forbienne

[dos @userosie]

charging the customers an extra “handling fee” while all the orders are already delayed for over a month 😂

asking them to pay extra for “handling” when orders and shipments can’t even be handled efficiently in the first place is so funny kasi what is exactly being handled here?

[BANSILOGS OFFICIAL @bansilogsofc]

Just a reminder: There is a ₱30 handling fee for meet-ups. If you have already paid for shipping, we will refund the remaining amount to you.

Message us if you prefer to pick up your order via meet-up.

Thank you for understanding!

[dos @userosie]

it’s not even about the ₱30 because honestly, hindi naman malaking kawalan yun. what people don’t get is: why is there even a need for it in the first place?

sana inayos niyo muna sistema niyo before requiring us to pay more for your pathetic customer service.

@bansilogsofc