Westify

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[Westify @usewestify]

Congrats, Commander's Palace 🎉 one of Southern Living's most legendary restaurants of 2026.

4.6★ across 8,742 Google reviews, as of Oct 28, 2026.

Since 1880 at Washington & Coliseum in the Garden District.

[Westify @usewestify]

Spotlight: Veselka 🌈🥟

Since 1954 on the same East Village corner: pierogi, borscht and stuffed cabbage, started by two Ukrainian refugees.

4.6★ · 8,002 Google reviews (as of Oct 27, 2026). What they talk about and one gentle idea, in the slides.

[Westify @usewestify]

Free tools for local businesses: https://t.co/NRXMRWxypw

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Name vs no name.

Same server, same $23.21 brunch bill. Adding "My name is Kim" to the greeting: tips went from 15.0% to 23.4% of the bill ($3.49 to $5.44).

Source: Garrity & Degelman, J. Applied Social Psychology (1990).

[Westify @usewestify]

More stars, more sales? Only up to a point.

In real online-store data, purchase odds peaked around 4.2–4.5★, then dipped near a perfect 5.

Perfect can look too good to be true. Answer the imperfect reviews.

Westify drafts the reply. You approve.

Source: Maslowska et al. 2017

[Westify @usewestify]

IKEA bajó 54% su desperdicio de comida con una cámara sobre el bote de basura.

Ya no era "se tiró comida", era "se tiraron 3 kilos de puré el martes". Con ese dato ajustaron cuánto producen.

Lo que no mides, no lo puedes bajar.

Fuente: Ingka Group (IKEA), 2022

[Westify @usewestify]

Sweetgreen puso un robot a armar ensaladas.

Primer mes: 26% de margen, contra 20.4% del promedio de la cadena.

En 2025 vendió la empresa de robots en $186M y se quedó con la licencia para usarlos.

La consistencia es dinero.

Fuente: Sweetgreen, QSR Magazine

[Westify @usewestify]

MIT students wrote down the last 2 digits of their social security number, then bid on wine.

The highest numbers bid about 3x more than the lowest. Same wine.

The first number sets the scale. What's the first price your guests see?

(Ariely et al. 2003 · clips: Pixabay)

[Westify @usewestify]

Una estrella más puede valer hasta 9% más de ventas.

Un profesor de Harvard cruzó las calificaciones de Yelp de restaurantes de Seattle con sus ventas reales: +1 estrella, +5 a 9% de ingresos.

Solo en independientes, no en cadenas.

Fuente: Michael Luca, Harvard Business School

[Westify @usewestify]

A waitress said "okay! coming up!" or repeated the order word for word.

Even with orders written down, echo tables tipped about 2x more.

Now check your review replies.

Westify drafts replies that pick up what the guest said. You approve first.

Source: van Baaren et al. 2003

[Westify @usewestify]

Un cliente le pidió 18,000 vasos de agua a la IA de Taco Bell y se trabó.

No la quitaron: ya lleva +2M pedidos. Ahora la usan con humanos atentos en horas pico.

La lección para restaurantes: la IA funciona en lo repetitivo y falla en lo raro.

(Fuente: WSJ, agosto 2025)

[Westify @usewestify]

Congrats, @LangersDeli 🥪🏆 this year's L.A. Times Gold Award winner.

As of Oct 26, 2026, 20 of the 25 newest Google reviews are 5★ (past 3 weeks). 4.6★ · 3,831 reviews.

Since 1947 at 7th & Alvarado, across from MacArthur Park. Home of the #19.

[Westify @usewestify]

24 jams drew the crowd. 6 jams made the sales.

In a real grocery-store study, people who tasted from the smaller table were about 10x more likely to buy.

If your menu never ends: show fewer, make one obvious.

(Iyengar & Lepper, 2000 · clips: Pixabay)

[Westify @usewestify]

Free tools for local businesses: https://t.co/wyA2C5KVTH

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Slow vs fast music.
Same restaurant, 8 weekends: slow music kept diners 56 min at the table vs 45, and the bar bill went from $21.62 to $30.47 per table. Food spend barely moved.

Source: Milliman, Journal of Consumer Research (1986).

[Westify @usewestify]

Spotlight: Café Du Monde ☕🍩

Since 1862 in New Orleans' French Market: chicory coffee and beignets, three to an order.

4.5★ · 46,328 Google reviews (as of Oct 25, 2026). What they talk about and one gentle idea, in the slides.

[Westify @usewestify]

A car wash split its loyalty cards: 8 stamps starting empty vs 10 with 2 already filled in. Same 8 washes to go.
34% finished the head-start card vs 19%.
Never start a guest at zero.
Source: Nunes & Drèze, JCR 2006. Cards shown are illustrations.

[Westify @usewestify]

3★ vs 3.5★.
Yelp rounds 3.24 down to 3 stars and 3.25 up to 3.5. Restaurants just above the line sold out their 7 pm tables 19 points more often.

Source: Anderson & Magruder, The Economic Journal (2012).

[Westify @usewestify]

Congrats, Regency Café ☕🍳

As of Oct 24, 2026, 22 of its 25 newest Google reviews are 5★ (past week). 4.7★ · 5,215 reviews.

80 years of full Englishes, builders' tea and Art Deco tiles on Regency Street, Westminster.

[Westify @usewestify]

$20.00 vs 20.
Same menu, same food. Tables reading prices with no $ sign spent $5.55 more per check.

Source: Yang, Kimes & Sessarego, Cornell Hospitality Report (2009).