@HezoInu We will not be keeping any customers funds or accounts. Withdrawals can be done until 1PM ET on 1/13, funds not withdrawn by then will be moved to APEX
@RanasingheJI Hi Janaka, we are unable to locate your account with your Twitter handle. Please send an email to [email protected] and one of our team members will assist you.
@TommyPKrause Hi, we are unable to locate your account with your Twitter handle. Please send an email to [email protected] and one of our agents will be happy to assist you.
@Shashikamanoj ,
Currently, we cannot provide more info on the specifics of these circumstances and although we have been working closely to bring back full functionality, this is taking longer than anticipated. Rest assured we are determined to bring back full functionality.
@BillySu19212188 Hi Billy,
I understand your frustration. We're working to bring back full functionality to the platform, but we cannot provide a timeline for resolution yet. We will be sending an email as well as an in app notification once full functionality has been resto...
@Mitch___Picks Hi Mitch, with innovative technology it takes time for us to deliver a quality improvements and this was a focus for us team. Thanks for sharing your thoughts and wish you the best with your trading!
@Oumar433 Hi,
Thank you for your suggestion, we have forwarded your request to our team.
In the meantime, if you need anything feel free to reach out to us at [email protected]
@DistractedArch1 We understand your frustration with this issue. As we mentioned earlier, we hope to resolve this in the coming days. We can confirm that GoSL or CBSL are not involved in this.
@kasvinda@DistractedArch1@TWeeresinghe@kasvinda We understand your concerns and want to assure you that our team is working around the clock to bring back full functionality on the platform. We expect to resolve this in the coming days and will provide you with updates on when you can resume trading normally.
@MarvelousMusick Hi,
We apologize for any inconveniences this may have caused you.
The reason why you are not able to purchase securities is that we are currently experiencing an operational situation that inhibits us from executing buy orders. However, sell orders may stil...