@ayush_s__18@AmazonHelp@amazonIN@amazonIN@AmazonHelp Extremely disappointed with the poor quality of service. If this is the standard you provide, I will ensure to avoid Amazon for future purchases. This is unacceptable and needs immediate attention. Resolve this query asap
New update : After repeated calls to customer service @AmazonHelp@amazonIN , they claimed some "secure packages" can be delivered without OTP—mine included. How is this allowed? OTP is meant to ensure secure delivery. Delivering without it completely defeats the purpose.
I’ve shared all the details and evidence regarding this issue. I expect Amazon to take this matter seriously and provide a refund or replacement promptly. Ignoring such cases damages customer trust. Please address this immediately. @AmazonHelp (6/)
@AmazonHelp@amazonIN As a Prime customer for 3 years, I expected better service. If I never received the product, does Amazon think I’m lying? This is a serious issue, and I demand immediate action. Evidence attached. Fix this. @AmazonHelp
@AmazonHelp@amazonIN Today, Jan 4, I was informed the investigation concluded that the order was delivered. They refused to provide a refund or replacement and had no explanation for the discrepancy. Customer Service refused to assist further. (4/)
@AmazonHelp@amazonIN I immediately contacted Customer Service, who assured me they’d check with the delivery agent and deliver the product in 24 hours. When I followed up, they claimed to have started an investigation and asked me to wait until Jan 4 for a resolution. (3/)
@AmazonHelp@amazonIN On Dec 29, I received an OTP meant to be shared only after receiving the product. I missed the delivery agent's call, and the order was marked delivered just 2 minutes later. I didn’t receive the PIN required to contact the delivery agent. (2/)
I ordered a Realme Narzo 70X on Dec 28 (delivery date: Dec 29). The order was marked as delivered, but I never received it. Despite repeated follow-ups, Amazon has refused to provide a refund or replacement. Here's what happened. @AmazonHelp@amazonIN (1/)