Your research is good. So why isn’t it changing anything? [Dovetail - 06/09/2026]
Research succeeds when it changes priorities and decisions, not when another report enters a repository.
https://t.co/Q4HFLCqdSt
Making the case for service design [Good Services - 10/08/2025]
Poor services create support contacts, complaints, abandonment and rework. Service design is an operational and financial discipline.
https://t.co/UoeYD8QK13
Designing services for people who’ve lost trust online [Design in Government - 06/23/2026]
Trust must be earned through transparency, safety, control and viable offline support.
https://t.co/Y8lP7yPLX7
Psychological Ownership: Own the Right Things [NN/g - 08/14/2026]Ownership can motivate, but it can also create territoriality and resistance to feedback. Leaders should cultivate accountability for shared outcomes.https://t.co/AM776NMwVl
Lightweight architecture for learning at pace [Technology in Government - 08/28/2026]Architecture should help teams make the next good decision, not demand certainty before learning begins.https://t.co/OmVNHxnni6
Do Participants Say Less to AI Than to Human Moderators? [MeasuringU - 09/15/2026]
AI-led interviews were 37% shorter, while participants spoke 45% less. Efficiency is not the same as research depth.
https://t.co/wALEapCWur
Overcoming the Moment of Doubt. [Center Centre - 08/05/2026]
Hiring managers want evidence that candidates have already solved the specific problems on their backlog. Résumés and portfolios must make that fit unmistakable.
https://t.co/0KxM12WCyR
Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government [The White House - Dec 13, 2021] https://t.co/z22VrBtsSD