Viviana A Cernuda

[Viviana A Cernuda @vacernuda]

@Gonzalo2073 @poduber @fargote507 No se puede caminar por las aceras, ya sea porque están rotas o no existen, eso sin mencionar que muchas están llenas de basura.

[Viviana A Cernuda @vacernuda]

@LuisCasis20 No vas

[Viviana A Cernuda @vacernuda]

@TrujilloJoseD Y a mi

[Viviana A Cernuda @vacernuda]

@Iberia_en And Iberia takes more time than Earth Translation Movement to process a refund of funds that aren't yours. Incompetents!

[Viviana A Cernuda @vacernuda]

@Iberia_en Seriously? As you are the only ones seeing that. We call your call center and they cannot transfer us to your Finance departament. No one in Iberia has provided us with a response. We need an answer and to talk with a person who knows what is doing not with the same incompetents

[Viviana A Cernuda @vacernuda]

@Iberia_en Iberia, when are you going to reimburse our credit card? Magali Ulloa from Iberia is hiding behind the call center saying that we place a chargeback and that the call center call us for confirmation and that the call dropped. Iberia, Magali Ulloa and CC are all liers

[Viviana A Cernuda @vacernuda]

@Iberia_en Where is my 3K refund? Seriously you need us to finance your Business?

[Viviana A Cernuda @vacernuda]

@Iberia_en And the most thieves too!

[Viviana A Cernuda @vacernuda]

@Iberia_en Miguel Márquez from your call center called us to request credit card information in order to credit back the funds to our credit card and we have yet to hear back from Iberia. Now Magali Ulloa from Iberia has strarted to repeat the same lies as Miguel Márquez.

[Viviana A Cernuda @vacernuda]

@Iberia_en You've an office all over the world, but with very incompetent reps, which are trained to hide behind Iberia's Call C. This is ridicolous! Whenever we have an issue your Call C says "you have to deal directly with the local office" a local office full of incompetents.

[Viviana A Cernuda @vacernuda]

@Iberia_en Iberia, we would like to know when you are going to reimburse our credit card in the amount of $3471.50 that you charged to our credit card. It was your error not ours, you are keeping and holding funds that aren't yours.

[Viviana A Cernuda @vacernuda]

@Iberia_en Iberia's Manager is hiding behind the Call Center and is taking no responsibility of what they did. They blame Iberia's Call Center and Iberia Spain. When we call she knows nothing but she knew how to apply charges all over again to our credit no card

[Viviana A Cernuda @vacernuda]

@Iberia_en Iberia did it again. Back on Jan 25th,2023 Iberia cancelled my Family trip to Spain without us requesting that. We went to Iberia office and the manager told us "if you want to flight you have to pay all over again", because she couldn't see anything about our booking

[Viviana A Cernuda @vacernuda]

@Iberia_en Guess what? They never call! Will never call and I saying this by experience, hence I have been dealing with you people since 07/15/22. How come you keep a customer over the phone over 4 hours for nothing, this just disappointing.

[Viviana A Cernuda @vacernuda]

@Iberia_en After speaking over 4 hours over the phone with multiple agents, given 2 differents bookings id, Iberia asking our credit card number to apply penalty charges, we have ended up with no air tickets, we have spent already 4K+ in vouchers and we need to change our flight

[Viviana A Cernuda @vacernuda]

@iberia_en Also, yesterday a representative lie to us an made us wrote down false vouchers numbers and right after hanged up at us. You people should select better your representatives

[Viviana A Cernuda @vacernuda]

@Iberia_en where are our tickets? Why our reservation disappear? You already have 4K+ on your side, why aren't you processing our reservation for a different date if our tickets are valid for 1 year? Why you hold our CC data and do nothing but to cancel our booking?

[Viviana A Cernuda @vacernuda]

@Iberia_en Thank you but not thank you. I have been dealing over the phone since Friday, July 15, 2022

[Viviana A Cernuda @vacernuda]

@Iberia_en Thanks. I have replied via DM

[Viviana A Cernuda @vacernuda]

@Iberia_en Hello Iberia. I have sent an email to [email protected] as we have had contact with One relative that lives with us which tested positive for COVID-19. I have provided the covid test of our relative but we keep receiving an automated response requesting the same thing