Tim VanGrinsven

[Tim VanGrinsven @vangt7361]

Cheering on Dustin Strand #71
#Strandracing #wildwestshootout #dirtondirt #milleniumchassis

[Tim VanGrinsven @vangt7361]

@AmericanAir correction. Vancouver to DFW to MSP. Reason why we needed a passport.

[Tim VanGrinsven @vangt7361]

@AmericanAir my wifes boarding pass had a seat. In computer, it didn't exist. AA canceled reservation again. AA had ANC to SEA to MSP. What?!! How? Agent at gate got her booked on correct plane again, thankfully. This was the worst travel experience we ever encountered with AA.

[Tim VanGrinsven @vangt7361]

@AmericanAir June 24. Wife ticket was booked in married name. Passport is maiden name. Called customer support. They couldn't change last name on ticket. They decided to cancel the whole reservation, my ticket included. No warning. Escalated it to supervisor.

[Tim VanGrinsven @vangt7361]

@AmericanAir supervisor booked new tickets. Original flights were first class with miles (60,000) total. New tickets booked coach class 80,000 miles total. No first class and lost 20,000 miles. ANC to DFW. Arrived in DFW. Went to counter to get seats together.

[Tim VanGrinsven @vangt7361]

@AmericanAir
June 9th my wife and I were flying from MSP 2 ANC(1st class w/miles) Policy is no checking in after 40 minutes to departure. We arrived 37 minutes until take off.We booked new tickets(paid). The agent said we would receive a voucher. We haven't received that yet.

[Tim VanGrinsven @vangt7361]

@Devoj64 This is Tim VanGrinsven