Marcel van Ruijven

[Marcel van Ruijven @vanruix]

@KLM @AirFranceFR Dear airline. Not loading a suitcase can happen. But how difficult is it to load it on the next airplane to AMS ? More than a dozen of plains flying daily between AMS-CDG. It is now almost 38 hours my suitcase is moving from one site to the other site of CDG.

[Marcel van Ruijven @vanruix]

@ArloEU @DJohnson_06 That is the normal process. Happens to me also. But know it has nothing to do with arlo. First reaction. It is all the customers fault. A simple working ticket system is also not the priority for arlo. Everyone is stupid except arlo. Right !

[Marcel van Ruijven @vanruix]

@ArloEU welcome to the great customer service. 2 months of discussing via tickets and not willing to understand of a problem which is in your own company. Final solution. Arlo closed the ticket without any resolution. That is the great customer service of arlo ! #arlo #fail

[Marcel van Ruijven @vanruix]

@pedesignuk @ArloEU Get use to it. It is a normal process #fail

[Marcel van Ruijven @vanruix]

@ArloEU @Mrohrn But you wont get a proper answer. 100% guaranteed !

[Marcel van Ruijven @vanruix]

@DJohnson_06 @ArloEU Ditto here ! Same experience ! Very bad

[Marcel van Ruijven @vanruix]

@ArloEU Dear arlo !
Already 1 1/2 month having a ticket open for support. Arlo support has extremely difficulties to read the topic again and again. In stead of a solution you get standard process answers and no solution. Great service, not #arlo #fail

[Marcel van Ruijven @vanruix]

@ArloSmartHome @PCMag Comes with an extremely bad customer service ! Al for the same price

[Marcel van Ruijven @vanruix]

@ArloSmartHome @PopSci Maybe having a normal support process is a better solution first !

[Marcel van Ruijven @vanruix]

@ArloSmartHome
Dear arlo !
Already 1 1/2 month having a ticket open for support. Arlo support has extremely difficulties to read the topic again and again. In stead of a solution you get standard process answers and no solution. Great service, not #arlo #fail

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[Marcel van Ruijven @vanruix]

@TUINederland Ben al een week thuis……

[Marcel van Ruijven @vanruix]

@TUINederland goede klant ervaring…. Nog uren voor je terugvlucht krijg je in de app de melding dat je terugvlucht al voorbij is….

[Marcel van Ruijven @vanruix]

@colorize_bot

[Marcel van Ruijven @vanruix]

@UPS_Netherlands je dient telefonisch een klacht in en een claim. Antwoord per mail van UPS: pakket is afgeleverd. Case closed. Hulde voor de klantenservice !

[Marcel van Ruijven @vanruix]

@UPS No joy with UPS. ! Start with normal delivery service !

[Marcel van Ruijven @vanruix]

@UPS_Netherlands Ik zou eerst zorgen dat jullie de pakketten gewoon bezorgen….