Aswin Varma

[Aswin Varma @varma_aswin]

@zomatocare Ok

[Aswin Varma @varma_aswin]

Ordered @Cali_Burrito via @zomato yesterday night. One barbecue chicken without black beans and red chilly salsa and one chilly Chipotle without pinto beans and onion and tomato salsa as you can see in the picture.

[Aswin Varma @varma_aswin]

@zomato @Cali_Burrito @zomato, standard automated bot replies for genuine order mix-ups are completely inexcusable. If your support system won't even look into basic errors or let customers speak to a human, it’s seriously time to uninstall.

[Aswin Varma @varma_aswin]

@zomato My complaint was closed without even having the choice of explaining my issue with them. I wasn't able to talk to an agent what really went wrong. I did add pictures of the order and the response was "incorrect orders are hard to verify."
Added my orderfor @Cali_Burrito

[Aswin Varma @varma_aswin]

@Acer_India On day one and was denied replacement making false excuses.

[Aswin Varma @varma_aswin]

Purchased an Acer Nitro in Oct 2024, but it’s been a nightmare since Day 1. Screen kept blacking out while the system was running. Reported it immediately, but the first tech visit was a brush-off: "It’s just pending updates." 🚩 @Acer_India @Acer #ConsumerPlight #AcerNitro 1/n

[Aswin Varma @varma_aswin]

@Acer_India I informed Acer about the issue on March 12. I do not think there is any point allowing you any more time. Each time I allowed you time, it was just to inform me that I am not eligible for warranty for the many excuses you have mentioned above, even though I raised the complaint

[Aswin Varma @varma_aswin]

@Acer_India I have put out my thoughts for the world to see. I did not expect any action from @Acer. I just want everyone to know Acer is not an organisation to trust and buy products from. I will take the case to the consumer court in hope of getting justice.

[Aswin Varma @varma_aswin]

@Acer_India @Acer Also, care to explain why the downtime is only 90 days when the original laptop was damaged from the get go and I raised the concern and requested for replacement immediately? I was denied replacement on a false basis and denied me 5 months of laptop use.

[Aswin Varma @varma_aswin]

@Acer_India @Acer Do you not provide a one year warranty to a new laptop? So why is the fully new replacement not having the same? Isn't that a new laptop? Or do you provide sub standard laptops as replacement and use the excuse of providing warranty based on original purchase?

[Aswin Varma @varma_aswin]

@Acer_India I'd rather service it outside for paid service since Acer's service has been horrible. Acer replaced a hard disk which did not even match my laptop. I would rather buy another laptop than give it for paid repair to acer.

[Aswin Varma @varma_aswin]

@Acer_India I am unable to DM. But I don't think I'll find that any more useful anyway. Acer's customer support has been horrible and trying to defraud me throughout the time. I was unable to use my laptop for 5 months since purchase to replacement. Acer does not care about their customers

[Aswin Varma @varma_aswin]

@Acer_India What is this 90 day downtime period? My laptop was damaged from the time I got it which I had raised an issue. The same issue persisted until. How do u selectively make it 90 days? Also, is the replacement laptop of subpar quality that you cannot ensure one year warranty for it?

[Aswin Varma @varma_aswin]

@Acer_India You have all the necessary details with you already. I have shared all the corresponding case numbers and reference numbers. I have shared everything and more. I have no hope from acer to do anything about this. Like I said in my email, I am moving forward with consumer court.

[Aswin Varma @varma_aswin]

@Acer_India @jagograhakjago @ConsumerAffairs Acer's math doesn't add up. They ignored months of unusable time despite my Day 1 report. If a brand-new replacement fails this fast, it’s a quality failure. Why am I being penalized with a "shorter" warranty for their own manufacturing defects? @jagograhakjago @Acer 14/n

[Aswin Varma @varma_aswin]

@Acer_India @jagograhakjago @ConsumerAffairs I emailed Acer Support on March 12 2025. After many back and forths, I have now given up hope. I received an email again today saying "After factoring in the applicable downtime warranty (90 days), the system is currently out of warranty." 13/n