@Shaadihelp@ShaadiDotCom@AnupamMittal Almost a week has passed, but your team still hasn’t arranged a call. Honestly, this is really poor service from https://t.co/RneYuNCP5n. I’ve been waiting for an update, but there’s been no proper response. @Shaadihelp@ShaadiDotCom
@ShaadiDotCom Honestly, this has been one of the most frustrating experiences I’ve had with a service. I took a Premium plan for my relative 2 months ago only because I saw your “1 month refund guarantee” and thought, why not give it a try?
@ShaadiDotCom I lost ₹2,600, but honestly, it’s not about the money. It’s about trust and keeping your commitment. If your own representatives give customers one answer and later the company gives a completely different answer, what are we supposed to trust?
Really disappointed.
@ShaadiDotCom So I trusted what your team told me, waited the entire month and then applied for the refund. And guess what? Now I’m being told I’m not eligible for a refund.
I have screenshots of the chats. I followed exactly what your customer-care team asked me to do.
@ShaadiDotCom After just 1 week, I contacted customer care to ask about the refund. I was told, “wait for the full month, then apply.” I contacted another representative just to be sure, and got the same answer.
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