Brad Smith

Figuring things out @ one interaction at a time

[Abigail @Abigail_Allaine]

I finally made an author website. I feel certain there are typos and mistakes, but I still kinda like it. Now I need something published to post on it.
https://t.co/xi1xJcEU1p

[Brad Smith @VectorBN]

Prizes and inspiration await! #AAdvantage40th #giveaway Rules: https://t.co/b8pS1ceWeB https://t.co/PtgwEkIitQ lets' do this!

[Brad Smith @VectorBN]

https://t.co/1RPt17xX6H

[Brad Smith @VectorBN]

Honoring RBG here in Irvine, CA. We will always remember and be thankful. @womensmarch #ProtectTheCourts #RBG #RBGRIP

[Brad Smith @VectorBN]

It is indeed a different world on the other side of the Pacific - look how serious a society can work together to stop COVID19 spread

[Brent Beshore @BrentBeshore]

Sneak peek into US air travel in six months.

[Brad Smith @VectorBN]

There is nothing really to loose at this point and I firmly believe only the most Human and Authentic Brands will ultimately strive and prosper in this post COVID world #CXstrategy

[Brad Smith @VectorBN]

It’s the perfect time for introspection and centering around their brand promises, their Northstar and time to re-imagine the company, it’s business models, it’s GTM channels, it’s employee experience as we come out of this storm sometime in Q3.

[Brad Smith @VectorBN]

Each business should go back and look at their Q42019/Q12020 Strategic and Tactical business goals and reassess if they are still relevant.

[Brad Smith @VectorBN]

Just attended a https://t.co/OifLgcTGrn zoom hosted by David Hicks - Building on David’s point about a “Once in a Business Lifetime” chance to hit the reset button -

[Brad Smith @VectorBN]

Thanks for the conversation Julie - Always happy to talk CX Shop with a Pro like you!!!

[Julie A. Roehm @jaroehm]

⁦@VectorBN⁩ Brad Smith’s dream? Be an astronaut. He met Allan Shepard & Neil Armstrong, found out he’s colorblind, gave the go/no-go to shuttle missions, went tech, & is the most interesting Cust Exp(CX) Expert ever! Listen in. ⁦@csuiteradio⁩ https://t.co/xoXhupxpIt

[Brad Smith @VectorBN]

“Coronavirus: The Hammer and the Dance” by @tomaspueyo https://t.co/mf8iv0PVZ7

[Brad Smith @VectorBN]

Look at this as an opportunity to show up as an elevated company whose foundation for decision-making is trust and respect for lives – for honoring the humans at the end of your decisions. #customerexperience #coronavirus https://t.co/oTy11KG6x0 via @jeannebliss

[Brad Smith @VectorBN]

Thanks Gabe for the profile write up - Next Merit Badge CX-Pandemic-Recovery-Badge #WeAreInThisTogether

[CXPA @CXPA_Assoc]

Where do you go after you help put people into space? Into the disruptive and unpredictable world of #CX! Read how the career of CXPA Board Member Brad Smith lifted off and what he learned along the way in this week’s blog https://t.co/HzixwpZhxT. #CXPA #WednesdayWisdom @vectorbn

[Brad Smith @VectorBN]

thanks for sharing Silvia

[Silvia Stringhini @silviast9]

This is by far the best read on #covid19 #coronavirus, with a list of suggestions of what should be done, and an important reminder that at the number of cases/population that we see in most Western countries, Whuan was already in lockdown. https://t.co/nWT9vXIlbA

[TΞSLA Mania👌🦔 @Tesla__Mania]

More photos below

BTW this serious accident happened in Guangdong China.

Thanks to the hard work and brilliant design of @Tesla and @elonmusk, the Tesla driver seemed to have walked right out of the Model 3 unharmed.

[Brad Smith @VectorBN]

@tesla - sending out an SOS - please look at Please contact me about a new order… Seeking Adult Supervision STAT ...I hope that someone gets my message in a bottle, yeah

[Brad Smith @VectorBN]

Please, please, please!!!

[Elon Musk @elonmusk]

Haha

[Brad Smith @VectorBN]

@Zappos - Rob was the bomb and getting to meet the team that produced the power of Wow… That and getting to buy a copy and have it signed by the Lobby crew… Thanks again #Customer4Life

[Brad Smith @VectorBN]

@Zappos Just concluded the best tour ever!!! thank you so much! got a great souvenir to boost with signatures from the authors!!! #tcbCX