Vivek Gupta

[Vivek Gupta @vekgupta]

@HDCares @HomeDepot @HDCares I'm amazed. You apologize in public and ask me to send a DM. Now, it's been more than 2 days I sent the DM but no response, no acknowledgement.

[Vivek Gupta @vekgupta]

@HomeDepot @HDCares Cant believe writing this for HD. I think I've seen one of the worst CS experiences. Had issues with a product & the associate stopped responding after a while. Ryobi is supposed to be a flagship product but HD won't stand by products they sell citing policy.

[Vivek Gupta @vekgupta]

@HDCares @HDCares Thank you, I sent a DM with details.

[Vivek Gupta @vekgupta]

@CaratLane Why would you publicize your "Try at home" feature, if you cannot honor the appointments online and on top of that virtually no customer service to assist. Waiting for almost 20 mins now to be connected to the right rep.

[Vivek Gupta @vekgupta]

@GEICO_Service Sent details over DM

[Vivek Gupta @vekgupta]

@GEICO @GEICO_Service
I am in process of buying a new homeowners insurance. I spoke to a CC associate but did not finalize then. Now, when I try to retrieve my quote I see a higher premium. I don't understand why you would try to push customers away by using such tricks.

[Vivek Gupta @vekgupta]

@GEICO_Service Hello, when I try to send you a message. I get blocked. Could you please send me a message and I can respond.

[Vivek Gupta @vekgupta]

@lalpathlabs are you open on 15 Aug?

[Vivek Gupta @vekgupta]

@AxisBankSupport The details shared in DM are not sufficient. I am still getting the email notifications. The page shared in DM shares instructions for email but from where to initiate the email?

[Vivek Gupta @vekgupta]

@AxisBank For almost 10 days, I am getting email notifications about a Cr Card that does not belong to me. I believe this is an error & would like this to be corrected. Have tried reaching Cust. care but no recourse. Would like to share more details in email or DM.

[Vivek Gupta @vekgupta]

@AxisBankSupport @AxisBank @AxisBankSupport Thank you, I have responded & shared details over DM.

[Vivek Gupta @vekgupta]

@AxisBankSupport @AxisBankSupport @AxisBank Can I get an email id where I can send these details. Not able to send DMs over Twitter.

[Vivek Gupta @vekgupta]

@IndiGo6E Hi,
Is coconut from Vaishno Mata ji shrine allowed in cabin baggage?

[Vivek Gupta @vekgupta]

@airvistara do you provide bassinet in long haul flights between EU to India?

[Vivek Gupta @vekgupta]

@HPIndia @HPIndia, even after sharing all the details in DM, no response or action so far. Next time, @amazonIN will get my business.

[Vivek Gupta @vekgupta]

@HPIndia I placed an order for printer ink on Nov 3, 2022, 2 AM. It was supposed to he a same day delivery and today Nov 5, 2022, I still do not see tracking info updated for my order. I am now repenting why I didn't order Amazon. Lesson learnt.

[Vivek Gupta @vekgupta]

@HPIndia I have responded with details in DM. Let's see if this can be taken care of within promised standards.

[Vivek Gupta @vekgupta]

@EurekaForbes We are concerned about the tug of war between franchise and EF customer care. No one is taking ownership of the issue nor answering who is responsible to provide spare parts. They asked for 2 days on Saturday, hoping for some positive action.
CC: @MarzinShroff @DVRamakrishnan1

[Vivek Gupta @vekgupta]

@EurekaForbes @MarzinShroff @DVRamakrishnan1 Repenting my decision to buy ur water purifier. Worst after sales service. Been weeks, no action, just promises
Franchise tells EF not providing parts reqd to fix the issue. CC is of NO HELP as always. On top of charged 500 even w/AMC.

[Vivek Gupta @vekgupta]

@EurekaForbes @EurekaForbes I have sent the details in DM.

[Vivek Gupta @vekgupta]

@EurekaForbes I have been trying to get my Nrich water purifier serviced. Every time, I am told that technician will come tomorrow. Is this the kind of after sales service you provide to customers.