Venkat JV

Expat. Father of two. Love my Cricket, Ales, and Family.

[Venkat JV @venkat_jv]

If my onward journey was delayed by an hour with @chilternrailway, my return journey with them seems to be equally cursed with the same delays. Guess these railway operators don’t value people’s time. #badcustomerservice

[Venkat JV @venkat_jv]

@Thyagu Very interesting observation

[Venkat JV @venkat_jv]

@airindia @AirIndiaX @airindia ground staff manager at MAA Srinivasan was equally rude and condescending when I asked him to negotiate a separate check in option with @AirIndiaX for code share passengers. Your ground staff has now made me reconsider flying with you again.

[Venkat JV @venkat_jv]

@airindia - if you can’t issue a boarding pass for @AirIndiaX please don’t sell your tickets online. Waiting in a long queue talking to a rude customer support executive Shaju (Chennai airport).

[Venkat JV @venkat_jv]

@airindia Thank you! But I’ve had a disappointing experience with your staff who simply could not get my feedback. @AirIndiaX ground staff at MAA Shaju or Sanju was rude and impolite. He asked me to cancel the booking and rebook.

[Venkat JV @venkat_jv]

@airindia I’ve sent a DM with the details

[Venkat JV @venkat_jv]

@Portronics I have shared my contact details but haven't received any support from your team yet. #badcustomerservice

[Venkat JV @venkat_jv]

@Portronics - purchased a keyboard and mouse on 1st of July on Blinkit. Keyboard is working but the mouse seems to frustrate me as it often gets stuck. It's only been 2 months old to bin it. That's quality below par.

[Venkat JV @venkat_jv]

@Thyagu Great news Thyagu! Congratulations

[Venkat JV @venkat_jv]

@Cleartrip I’ve had conversations with your team. Nothing helpful so far.

[Venkat JV @venkat_jv]

⁦@Cleartrip⁩ - please explain how this is my lucky day. You’ve taken money off my account, haven’t managed to book my tickets and will take 8-10 days to return my money. #horrible #badcustomerservice

[Venkat JV @venkat_jv]

@Cleartrip Thank you for the prompt response. Had a very unhelpful conversation with your sales team. I feel bots can be more empathetic than your customer service team.

[Venkat JV @venkat_jv]

@WestMidRailway I appreciate your response and frankly I’m touched that you still choose to work as opposed to your irresponsible colleagues. But I’m losing my money and time over this service. I’m sure my 12 year old can run this service better than your colleagues.

[Venkat JV @venkat_jv]

@WestMidRailway this is frustrating..for the second day in a row you’re cancelling the 9pm service to Kenilworth without proper reason..are you even answerable to anyone.

[Venkat JV @venkat_jv]

@WestMidRailway I had the 7:47 service from Kenilworth to Coventry cancelled this morning and ended paying 14£ for Uber. Who’s going to compensate me for your service failure?

[Venkat JV @venkat_jv]

@WestMidRailway I’m paying for the service that just doesn’t exist for two days in a row. How would you rate my experience in the scale of 0 to -5?

[Venkat JV @venkat_jv]

@WestMidRailway this is easily one of the worst train companies that I ever had to deal with. No proper response and frankly no accountability. Why are you cancelling at the last minute???

[Venkat JV @venkat_jv]

@WestMidRailway Been wait here for a long time now to realise that there won’t be any replacement service until 10 at least. You don’t buy a train ticket to go on a TAXI.

[Venkat JV @venkat_jv]

@WestMidRailway your rail replacement service is better than being on the foot. Why make people buy tickets when you can’t deliver. Stuck in Coventry for a long time now. Frustrating levels of service.

[Venkat JV @venkat_jv]

@WestMidRailway This is really frustrating. I should’ve taken the 9pm train from Coventry to Kenilworth. Replacement service is yet to arrive. I’ve been asked to go back and forth between the train station and the bus stop.