venu

[venu @venu23097088]

Hi @BiltRewards @ankurjain_2 @WellsFargo @Ask_WellsFargo — T-Mobile says my refund was sent April 15 to my old Bilt/Wells Fargo card, but I never received it. Could the card transition have affected it? Months of follow-ups with no resolution. Please escalate and trace the refund

[venu @venu23097088]

@HeyBilt Shared the required info

[venu @venu23097088]

Hi @BiltRewards @ankurjain_2 @WellsFargo @Ask_WellsFargo — T-Mobile says my refund was sent April 15 to my old Bilt/Wells Fargo card, but I never received it. Could the card transition have affected it? Months of follow-ups with no resolution. Please escalate and trace the refund

[venu @venu23097088]

@TMobileHelp I have verified the information as requested

[venu @venu23097088]

@TMobile @SriniGopalan Nearly 10 months, 100+ calls—still no promised refund. Customer service and store teams say they lack the information to help. Who takes ownership? Please escalate and confirm a refund date.

[venu @venu23097088]

@TMobileHelp I have provided the required verification info

[venu @venu23097088]

@TMobileHelp @SriniGopalan How better this issue can be addressed

[venu @venu23097088]

@TMobileHelp Hey , I have not yet received any communication from T-Mobile yet

[venu @venu23097088]

@TMobile @SriniGopalan Nearly 10 months, 100+ calls—still no promised refund. Customer service and store teams say they lack the information to help. Please escalate to the right team, take ownership and return my money.

[venu @venu23097088]

@TMobileHelp I still don’t get any response from T mobile and none of the team has contacted yet @SriniGopalan this needs to be addressed and appropriate team need to get involved and help

[venu @venu23097088]

@TMobile @SriniGopalan Nearly 10 months, 100+ calls—still no promised refund. Customer service and store teams say they lack the information to help. Please escalate to the right team, take ownership and return my money.

[venu @venu23097088]

#TMobile # improper service communications by sales Took 4 lines via Costco (pass-through) based on promotions that turned out incorrect. Returned all devices within policy.
Still billed for 2+ months, refund delayed, and account sent to collections despite reps confirming

[venu @venu23097088]

@TMobileHelp Done sent a dm

[venu @venu23097088]

@TMobileHelp Took 4 lines via Costco (pass-through) based on promotions that turned out incorrect. Returned all devices within policy.

Still billed for 2+ months, refund delayed, and account sent to collections despite reps confirming I shouldn’t be charged.

Please escalate