lokesh yadav

[lokesh yadav @veracious_Loki]

@latitude_fs Why do i have to chase you guys ?? It's been pending since December end, and the 30-day period is over. Please find the below mail from your team. Why are you guys taking this much of time. What kind of work ethic is this ?? Why so irresponsible????

[lokesh yadav @veracious_Loki]

@latitude_fs Why do you guys hire unprofessional people to handle the complaints. I have been calling customer care every week to get one transaction error corrected. Every time i have been given a false timeframe for resolution. Highly unprofessional.

[lokesh yadav @veracious_Loki]

@latitude_fs I never heard any company offering to lodge a complaint for an existing complaint. You are not providing solutions for existing complaint, why would i lodge a new one. Thank you for excellent customer service

[lokesh yadav @veracious_Loki]

@latitude_fs Hi scott , it's been more than 6 weeks. I guess we are way past the 30-day mark. A complaint can be lodged through phone or email. I had been calling twice every week from 27th December 2024.

[lokesh yadav @veracious_Loki]

@latitude_fs Hi team
I have been contacted 4 times by latitude customer service (via email). Every time with a resolution window of 48 hrs. As expected, all those timeframes resulted in nothing. 10th time false info of resolution window still no result

[lokesh yadav @veracious_Loki]

@latitude_fs Absolutely no one tried to reach me out, and i am the one who is following up with you guys. Am i supposed to follow up with you guys here on Twitter as well ??? Isn't this your responsibility

[lokesh yadav @veracious_Loki]

@latitude_fs Still, there is no development, no mails No calls have been made to me. I have raised a complaint, and no one is paying attention. Why, after these many calls and follow-ups, my complaint isn't getting resolved. It's more than a month. THIS IS HIGHLY UNPROFESSIONAL

[lokesh yadav @veracious_Loki]

@latitude_fs I tried, but it's not allowing you to DM. You can refer to the screenshot. That's why i replied to you with a complaint number and your customer care mail.

[lokesh yadav @veracious_Loki]

@latitude_fs Before asking DM, make sure people can actually reach you. It's been a month, chasing you guys. You guys have done blunder. Why do i have to put in efforts ??? This is torture. Here is the complaint number 14823935 and email from your employee after numerous follow-ups